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Finding the ROI of Customer Experience: It's Out There If You Look for It
Latest Issue of TeleTech's Customer Strategist Journal Explores the Dramatic Business Impacts of Improving Customer Experience
Many business leaders believe there's a correlation between providing customers with great experiences and positive changes in business performance, but they struggle to connect the dots between the two. Almost half (47.3 percent) of the nearly 100 customer experience professionals surveyed in the 2014 1to1
"In our latest issue of Customer Strategist, we explore how improvements in customer experience can have a dramatic impact on increasing customer value and business profitability," said
The Omnichannel Evolution of the Contact Center Tap into the customer insight that exists beyond the walls of the contact center to optimize the customer experience.
Top Considerations for Mastering Digital Marketing ROI Savvy marketers are mastering digital marketing to reach their financial objectives.
Break Down the Contact Center Wall Four reasons consumer banking profits from a flexible contact center model.
The Economics Behind Employee Happiness Happiness is a valuable strategic asset for an organization's entire ecosystem.
Other articles include a look at how online retailer
Available in print, online or mobile device, Customer Strategist is published quarterly and provides executives with insights that lead to innovative strategies for building more profitable customer relationships. It facilitates learning and action by presenting the most progressive thought leadership and providing access to the proprietary methodologies of