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What if instead of an off-the-cuff apology, you were automatically credited 5,000 reward miles for the inconvenience? That was reality for
These types of stories are often buried under reports of bad customer experiences that result in frustrated customers and damaged brand reputations. That's why we've dedicated this issue of
The November issue includes:
- A look at 25 brands that are bringing positive change to customer experience.
- An overview of how to empower frontline associates to deliver great service and drive sales.
- A look at where customer service has been, and where it's headed in the future.
- A timeline view of the history of customer service from the beginning of time (almost).
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