Tuesday, February 22, 2011
TeleTech, an industry leader in technology-enabled, customer-centric business process outsourcing solutions, was this week tabbed by one of the largest energy providers in North America to head its hosted technology, eLearning and cloud-based services.
The provider and TeleTech have entered into a multi-year contract, during which TeleTech will help the company transition from a legacy infrastructure to a cloud-based, hosted technology solution. The new platform will help the energy company to manage the service through front- and back-office employees.
"In today's competitive environment, leading companies select TeleTech because of our singular focus on implementing solutions that optimize the customer experience," Carol Kline, TeleTech’s chief information officer, said in a statement. "Our Hosted Technology solutions provide an end-to-end, best-in-class customer management capability that facilitates efficient and effective customer interactions across all touchpoints."
One of the more engaging elements of the partnership will be the installation of TeleTech's Learning Innovation solution. Its adoption will allow the energy provider to enhance its employee and management training in a unique learning environment through online and in-person seminars. Learning Innovation will also improve the consistency and communication between different segments of the provider's business.