Tuesday, January 31, 2012
to Friday, February 03, 2012
Join TeleTech’s Top Technology Expert in Two Panel Discussions
How Call Centers are Being Reshaped by Smartphones,
Social Media and Fed-up Customers
How can contact centers cost-effectively solve common problems
and why must they solve them now? Join Tina Valdez, vice president
of Hosted and International Technology at eLoyalty, a TeleTech
company, for a panel discussion to help companies address the
biggest challenges that annoy callers and increase costs. Valdez
and other industry experts will offer advice on how to transform
business to better handle the radical change powered by social
media, smartphones, and the rising expectations of today's
customers. This panel discussion will be held Wednesday,
February 1, 1:30-2:15 p.m.
Size Doesn't Matter: Leverage the cloud to deliver
enterprise-class technology within contact centers of all scopes
and dimensions
How do you leverage cloud technologies with existing on-premise
applications for a seamless contact center solution? TeleTech's
vice president of Hosted and International Technology at eLoyalty,
a TeleTech company, Tina Valdez, will show you how! Join her for a
lively panel discussion that explains how contact centers of all
sizes can leverage the cloud for enterprise-class technology
without an enterprise-class investment. Valdez and other industry
experts will discuss how moving contact center operations to the
cloud helps any size operation keep pace with growing customer and
productivity demands while returning a strong return on investment.
This panel discussion will be held Thursday, February 2, at 9
a.m.
Stop and see us at these presentations, or contact
TeleTech!
Learn about other TeleTech
presentations at Cloud Communications Expo, a collocated
event.
