Tuesday, May 24, 2011
Despite debt crises throughout Europe and a stalled economic recovery in North America, global markets are continuing to adopt business process outsourcing strategies and services to optimize their budgets.
At the same time, BPO is helping to create jobs in developing nations and stimulate economic activity on a global scale.
This week, a large number of international political and business leaders converged on Ma'anshan, China, for the fourth annual Global Outsourcing Summit. The conference focused on how outsourcing, including call center development, can help develop industries throughout the world, with a particular focus on China.
"As China's economic structure evolves, the function of Chinese cities is gradually transforming," reports An Wei and Gou Siyuan for China.org. "Officials say outsourcing centers improve the quality of life in urban areas, since it shifts the role of the urban workforce."
Brazil, the Philippines and the United Arab Emirates have also all been developing vibrant BPO markets that are helping to create jobs and economic growth. Worldwide the business process outsourcing market expanded by 25 percent during the first quarter of this year, according to a report from the Everest Group.
