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Customer Management

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September 13, 2012 Some Customer Care Programs Stop Short
September 13, 2012 Mobile CRM Renews Focus on Security
September 12, 2012 Customer Support and Marketing Inherently Connected
September 12, 2012 Customers Still Prefer Phone Conversations
September 11, 2012 For mobile CRM, real-time responsiveness is a mixed blessing
September 10, 2012 Data Security a Critical Component of CRM Systems
September 10, 2012 Building Successful Social CRM
September 6, 2012 The Expanding Role of Contact Centers
September 6, 2012 Billing an Often Overlooked Aspect of the Customer Experience
September 5, 2012 Niceness Should Be Major Component of Customer Experience, Expert Claims
September 4, 2012 Empathy Critical for Customer Experience
August 31, 2012 Client Focus Key for Effective Social CRM
August 31, 2012 More Consumers Relying on Mobile Apps to Get Information
August 30, 2012 Mobile Customers See Higher Satisfaction
August 30, 2012 Realism Essential for Effective Social CRM

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