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Customer Management

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  • Archive
  • October 1, 2012 Firms Should Consider Utilizing HR to Improve Customer Experience
  • September 28, 2012 Companies Should Consider Hiring a Chief Customer Officer, Expert Claims
  • September 28, 2012 Client retention trumps acquisition as leading CRM benefit, expert claims
  • September 27, 2012 Don't Go Overboard on Social Media
  • September 27, 2012 Firms Must Utilize Technology and Expertise in Contact Centers
  • September 26, 2012 Poor Customer Support Hurting Canadian Businesses, Study Finds
  • September 25, 2012 Voice Has Major Impact on IVR Systems
  • September 24, 2012 Tumblr May Be Untapped Social CRM Resource for Businesses
  • September 21, 2012 Turning Online Interactions Into Sales Leads
  • September 21, 2012 In-Person and Phone-based Customer Support Are Most Popular Service Options
  • September 20, 2012 Customer Satisfaction Doesn't Necessarily Reflect Customer Experience
  • September 19, 2012 CIOs Must Place Emphasis on Customer Experience
  • September 18, 2012 Marketers Increasingly Using Social CRM
  • September 17, 2012 CRM Becoming Priority for Asian CIOs
  • September 17, 2012 Twitter Becoming New CRM Channel
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