Tuesday, October 18, 2011
Handling the transition to an outsourced business process is
rife with challenges. While properly documenting the transition and
all necessary procedures is critical, it's also important to
monitor staffing levels at both the service provider and the
Essentially, business process
outsourcing is about hiring external, highly-skilled
professionals to handle routine procedures - be it accounting,
customer service or data management. Because BPO firms tend
to take on the personnel requirements of such tasks, outsourcers
tend to overlook the staffing and turnover conditions of their
"Ideally, the contract will define the education, skills, language
capabilities and levels of experience required for each outsourced
position," points out Brad Lillis for Business Finance magazine.
"However, it is also essential to ensure staffing requirements are
actually being met by the service provider during
Organizations should interview and approve candidates for positions
that require specific skill sets and validate that their service
providers retain such experience, Lillis adds.
To prevent a disruption during a transition, companies should
conduct a careful reduction of resources needed to handle
operations through the process of outsourcing a process.