Monday, April 30, 2012
Generation Y is possibly the largest generation in American history. Defined roughly as those born between the years 1980 and 2000, NAS Recruitment estimates that there are more than 70 million members of Generation Y, comprising 20 percent of the country's total population.
Considering these numbers, it is clear that Generation Y will play a significant role in the economy in the coming years. Consequently, it is important that businesses take steps to make themselves appealing to Generation Y workers.
To this end, a leading software company recently released a report offering advice as to how organizations can entice these people to work in a contact center. For example, they recommend that contact centers take steps to modernize their technological capabilities. Not only will this improve the contact center's functionality - it will also make working at that center more appealing for technologically-savvy Generation Y workers.
Another recommendation offered in the report is increasing flexibility in terms of management style. As a general rule, Generation Y members put a higher value on flexibility than do most earlier generations of workers. As a result, Generation Y members may resent a highly rigid management style, and will thrive when granted a greater degree of independence.