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  • November 26, 2012 Smartphone Applications Should be Targeted at Less-Tech-Savvy Customers
  • November 21, 2012 Social Customer Support Requires Focus on Users
  • November 21, 2012 Strong Customer Experience Requires Careful Collaboration
  • November 20, 2012 Firms Should Demonstrate Customer Appreciation Via Social Media
  • November 20, 2012 Social CRM Can Pay Off Big With the Right Moves
  • November 19, 2012 To See Social CRM Results, Persistence Pays Off
  • November 19, 2012 Gamification Controversial for Customer Support
  • November 19, 2012 Measuring Customer Experience to Build a Better Contact Center
  • November 16, 2012 Simple Steps Can Improve Customer Support, Profits
  • November 16, 2012 Mobile Apps Key to Success this Holiday Season
  • November 15, 2012 When Considering Mobile CRM Solutions, Security is Paramount
  • November 15, 2012 Healthcare IT Fuels Growth for BPO Industry in the Philippines
  • November 14, 2012 'Task Completion' a Critical Contact Center Metric
  • November 14, 2012 Social Media the Next Big Thing for Customer Service
  • November 13, 2012 Software Market Growing, Thanks to CRM
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