The ROI of Customer Experience: A New Economy Approach

The ROI of Customer Experience: A New Economy Approach

What can 100 enterprise decision-makers teach you about calculating returns on customer experience investments? Find out in The ROI of Customer Experience: A New Economy Approach to Growth and Profitability.

Peppers & Rogers Group and TeleTech surveyed 100 enterprise decision-makers about the business impact of their customer experience strategies. This white paper explains their findings and compares them to other recognized research in this area.

  • Learn how big companies succeed in linking improvements to increases in financial outcomes
  • Understand the building blocks of a metrics-led customer experience program
  • Read a list of things to consider before you correlate customer experience with outcomes