TeleTech Names Margaret McLean as Senior Vice President & General Counsel

New Hire to Support Global Growth Strategies & Champion TeleTech’s Corporate Governance

ENGLEWOOD, Colo.--(BUSINESS WIRE)--Jun. 17, 2013-- TeleTech Holdings, Inc. (NASDAQ:TTEC) a leading global provider of technology-enabled customer experience solutions, announced today that it has hired Margaret McLean to the position of Senior Vice President and General Counsel.

Ms. McLean will be responsible for facilitating TeleTech’s growth and investment goals from a legal and compliance perspective. She will advise the Board of Directors and executive leadership team on matters such as corporate governance, mergers and acquisitions, compliance and enterprise risk management.

“As we continue to execute on our global growth and technology-enabled services strategy, it is critical that we have a best-in-class, in-house counsel to manage the increasing legal and compliance demands from future business opportunities,” commented Regina Paolillo, executive vice president, chief financial officer and chief administrative officer.

Ms. McLean joins TeleTech from CH2M HILL, a $7 billion global engineering, construction and management company where she served as Chief Legal Officer and General Counsel. Prior to CH2M HILL, Ms. McLean was Partner M&A, Finance at Holme Roberts & Owen, LLP (now known as Bryan Cave Holme Roberts) a large full services law firm representing US and foreign clients. She earned her J.D. from the University of Michigan Law School, M.B.A. from the University of Colorado School of Business and holds a B.S. in Computer Science from the University of Arizona.

“We are very excited about Margaret joining TeleTech, particularly due to her strong reputation as a corporate governance leader and contributor to the growth of businesses,” continued Paolillo. In addition to her former company earning the Ethisphere’s World’s Most Ethical Companies award for five consecutive years, she was also named winner of the Outstanding Women in Business award for the architecture, engineering and construction category in 2012. During her 15-year tenure at CH2M HILL, Margaret also impressively managed the legal and operational challenges across 75 countries and 28,000 employees globally as revenue grew from less than $1 billion in 1998 to roughly $7 billion in 2012.


For 30 years, TeleTech and its subsidiaries have helped the world’s most successful companies design, enable, manage and grow customer value through the delivery of superior customer experiences across the customer lifecycle. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-enabled solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 39,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the Company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit


Statements in this press release that relate to future results and events (including statements about future financial and operating performance) are forward-looking statements based on TeleTech's current expectations. Actual results and events in future periods could differ materially from those projected in these forward-looking statements because of a number of risks and uncertainties including: achieving estimated revenue from new, renewed and expanded client business as volumes may not materialize as forecasted, especially due to the global economic slowdown; the ability to close and ramp new business opportunities that are currently being pursued or that are in the final stages with existing and/or potential clients; our ability to execute our growth plans, including the successful integration of acquired companies and the sales of new products; the possibility of lower revenue or price pressure from our clients experiencing a business downturn or merger in their business; greater than anticipated competition in the customer management industry, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing client relationships, particularly large client agreements, or early termination of a client agreement; the risk of losing clients due to consolidation in the industries we serve; consumers’ concerns or adverse publicity regarding our clients’ products; our ability to find cost-effective locations, obtain favorable lease terms and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather, fires, pandemic, or terrorist-related events; risks associated with attracting and retaining cost-effective labor at our delivery centers; the possibility of asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; economic or political changes affecting the countries in which we operate; changes in accounting policies and practices promulgated by standard setting bodies; and new legislation or government regulation that adversely impacts our tax obligations, health care costs or the customer management industry. A detailed discussion of these and other risk factors that could affect our results is included in TeleTech's SEC filings, including our Annual Report on Form 10-K for the year ended December 31, 2012. The Company’s filings with the Securities and Exchange Commission are available in the “Investors” section of TeleTech’s website, which is located at All information in this release is as of June 7, 2013. The Company undertakes no duty to update any forward-looking statement to conform the statement to actual results or changes in the Company’s expectations.

Source: TeleTech Holdings, Inc.

TeleTech Holdings, Inc.
Paul Miller, 303-397-8641
Jeanna Blatt, 303-397-8507