Exclusive Relationship Focuses on Joint Product Development,
Associate Certification and Go-To-Market Approach
DENVER, Feb 02, 2012 (BUSINESS WIRE) --
TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest
global providers of transformational customer experience strategy,
technology and business process outsourcing (BPO) solutions, today
announced it has entered into an exclusive relationship with
Satmetrix, a leading provider of customer experience software, to
integrate its Net Promoter methodology and technology into
TeleTech's portfolio of customer experience products and
services.
Through this relationship with Satmetrix, TeleTech becomes the
only global BPO provider with Net Promoter methodology available
within its customer experience solutions. The integration of
TeleTech's technology-enabled services with Satmetrix software will
enable clients to operationalize interaction strategies at the
point of customer contact to improve the service experience. This
innovative approach to integrating software with services will
provide a platform for clients to create promoters and reduce
detractors in real time. To ensure the effectiveness of the
program, TeleTech also plans to incorporate Satmetrix's Net
Promoter Service Certification into its global training
curriculum.
"We are delighted to welcome Satmetrix to the growing family of
TeleTech partners," noted Ken Tuchman, Chairman and CEO of
TeleTech. "Net Promoter has become the proven industry standard for
measuring the quality of the customer experience. By building the
Net Promoter methodology into our solution on the front lines, we
will help our clients proactively take action and create more
positive interactions that will ultimately increase loyalty, word
of mouth advocacy and shareholder value."
Richard Owen, chief executive officer, Satmetrix, said: "We are
delighted to partner with TeleTech, a company that has had
improving the customer experience at the heart of its service
proposition for over three decades. Our combined capability will
enable TeleTech clients to drive sustainable growth by creating
advocate customers."
To promote the relationship, TeleTech is participating in
several sessions at the
Net Promoter 2.0 conference in San Francisco on February 3,
2012. TeleTech's Chief Marketing Officer, Mark Grindeland, will
present the keynote titled "Valuing the Social Customer." TeleTech
client, Barry Marsh, Director of Technical Solution, Customer Care
at Logitech, and Colleen Ritchie, Vice President of Operations for
TeleTech will present "When the Sum is Greater Than Its Parts."
ABOUT TELETECH
For 30 years, TeleTech and its subsidiaries have helped the
world's most successful companies design, build, implement and
manage superior customer experiences across the customer lifecycle
in order to drive shareholder value. As the go-to partner for the
Global 1000, the TeleTech group of companiesdelivers
technology-based solutions that maximize revenue, transform
customer experiences and optimize business processes. From
strategic consulting to operational execution, our more than 44,000
employees drive success for clients in the communications and
media, financial services, government, healthcare, technology,
transportation and retail industries. Our companies deliver
award-winning integrated solutions in support of
customer innovation,
revenue generation,
technology innovation,
enterprise innovation,
learning innovation and
professional services. For additional information, please visit
www.teletech.com.
ABOUT SATMETRIX
Satmetrix is the leading provider of cloud-based customer
experience software for companies worldwide. As co-developer of the
industry-leading Net Promoter(R) methodology, its applications
deliver full process support to help companies reduce customer
churn, mobilize loyal promoters, generate more powerful insights
and drive customer obsession through accountability. With
experience on more than 700 deployments in 40 languages, Satmetrix
has the knowledge to accelerate the success of customer experience
efforts using Net Promoter. Satmetrix is headquartered in San
Mateo, Calif. with offices in London, New York, Paris and India.
www.satmetrix.com
Net Promoter(R) is a registered trademark of Satmetrix Systems,
Inc., Bain & Company and Fred Reichheld.
SOURCE: TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
Investor Contact
Karen Breen, 303-397-8592
or
Media Contact
Jeanna Blatt, 303-397-8507
