Exclusive Relationship Focuses on Joint Product Development,
Associate Certification and Go-To-Market Approach
DENVER, Feb 02, 2012 (BUSINESS WIRE) --TeleTech
Holdings, Inc. (NASDAQ: TTEC), one of the largest global providers
of transformational customer experience strategy, technology and
business process outsourcing (BPO) solutions, today announced it has
entered into an exclusive relationship with Satmetrix, a leading
provider of customer experience software, to integrate its Net Promoter
methodology and technology into TeleTech's portfolio of customer
experience products and services.
Through this relationship with Satmetrix, TeleTech becomes the only
global BPO provider with Net Promoter methodology available within its
customer experience solutions. The integration of TeleTech's
technology-enabled services with Satmetrix software will enable clients
to operationalize interaction strategies at the point of customer
contact to improve the service experience. This innovative approach to
integrating software with services will provide a platform for clients
to create promoters and reduce detractors in real time. To ensure the
effectiveness of the program, TeleTech also plans to incorporate
Satmetrix's Net Promoter Service Certification into its global training
curriculum.
"We are delighted to welcome Satmetrix to the growing family of TeleTech
partners," noted Ken Tuchman, Chairman and CEO of TeleTech. "Net
Promoter has become the proven industry standard for measuring the
quality of the customer experience. By building the Net Promoter
methodology into our solution on the front lines, we will help our
clients proactively take action and create more positive interactions
that will ultimately increase loyalty, word of mouth advocacy and
shareholder value."
Richard Owen, chief executive officer, Satmetrix, said: "We are
delighted to partner with TeleTech, a company that has had improving the
customer experience at the heart of its service proposition for over
three decades. Our combined capability will enable TeleTech clients to
drive sustainable growth by creating advocate customers."
To promote the relationship, TeleTech is participating in several
sessions at the Net
Promoter 2.0 conference in San Francisco on February 3, 2012.
TeleTech's Chief Marketing Officer, Mark Grindeland, will present the
keynote titled "Valuing the Social Customer." TeleTech client, Barry
Marsh, Director of Technical Solution, Customer Care at Logitech, and
Colleen Ritchie, Vice President of Operations for TeleTech will present
"When the Sum is Greater Than Its Parts."
ABOUT TELETECH
For 30 years, TeleTech and its subsidiaries have helped the world's most
successful companies design, build, implement and manage superior
customer experiences across the customer lifecycle in order to drive
shareholder value. As the go-to partner for the Global 1000, the
TeleTech group of companies delivers technology-based solutions
that maximize revenue, transform customer experiences and optimize
business processes. From strategic consulting to operational execution,
our more than 44,000 employees drive success for clients in the
communications and media, financial services, government, healthcare,
technology, transportation and retail industries. Our companies deliver
award-winning integrated solutions in support of customer
innovation, revenue
generation, technology
innovation, enterprise
innovation, learning
innovation and professional
services. For additional information, please visit www.teletech.com.
ABOUT SATMETRIX
Satmetrix is the leading provider of cloud-based customer experience
software for companies worldwide. As co-developer of the
industry-leading Net Promoter(R) methodology, its applications deliver
full process support to help companies reduce customer churn, mobilize
loyal promoters, generate more powerful insights and drive customer
obsession through accountability. With experience on more than 700
deployments in 40 languages, Satmetrix has the knowledge to accelerate
the success of customer experience efforts using Net Promoter. Satmetrix
is headquartered in San Mateo, Calif. with offices in London, New York,
Paris and India. www.satmetrix.com
Net Promoter(R) is a registered trademark of Satmetrix Systems, Inc., Bain
& Company and Fred Reichheld.
SOURCE: TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
Investor Contact
Karen Breen, 303-397-8592
or
Media Contact
Jeanna Blatt, 303-397-8507
