New Exclusive Solution Improves Net Promoter
Score by Integrating Strategy, Software and Services at the Point
of Customer Contact
DENVER--(BUSINESS WIRE)--Jun. 13, 2012--
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global
provider of technology-enabled customer experience solutions, today
announced the launch of TeleTech's Net Promoter®
Accelerator solution. This new solution, created through an
exclusive partnership withSatmetrix Systems, Inc., offers clients
the ability to identify brand promoters and detractors, and respond
in real time to drive increased customer value across all
channels.
In February 2012, TeleTechcommenced its exclusive relationship
with Satmetrix, the co-developer of the Net Promoter®
Score, to bring a solution to the market that helps companies
identify the drivers of Net Promoter and put them into action. The
solution brings strategy, software, and services together to
improve customer interactions that directly impact business
outcomes. Satmetrix is the leading provider of cloud-based customer
experience software for companies worldwide.
"TeleTech's Net Promoter ® Accelerator solution
provides companies with a tangible customer experience dashboard to
identify trends and create targeted, actionable interaction
strategies to drive increased customer value," saidKen Tuchman,
founder, chairman and chief executive officer ofTeleTech. "For 30
years,TeleTech has been a leading force in delivering exceptional
customer experiences across all channels. This latest introduction
reflects our ongoing commitment to innovation and increased
customer value for our Global 1000 clients."
Designed as an enterprise solution, TeleTech's Net
Promoter® Accelerator solution leverages Peppers &
Rogers Group's, (a wholly owned subsidiary of TeleTech Holdings
Inc.), strategy expertise and Satmetrix's software with TeleTech's
customer management and revenue generation services. The integrated
solution enables companies to identify brand promoters and
detractors in real time, and then effectively react to mobilize the
promoters and recover the detractors. TeleTech's Net
Promoter® Accelerator solution includes:
- Data-driven strategies to help
companies identify whether customers are promoters, passives or
detractors, and discover the drivers for their brand passion or
frustration;
- Software that puts a structured
discipline around the ongoing measurement of customer engagement
and loyalty;
- Training and Net Promoter certification
options for all service professionals (whether part of
aTeleTechsolution or part of a stand-alone client operation);
and
- Technology-enabled trigger-based
communications designed to mobilize promoters or recover
detractors.
ABOUTTELETECH
For nearly 30 years, TeleTechand its subsidiaries have helped
the world's most successful companies design, enable, manage and
grow customer value through the delivery of superior customer
experiences across the customer lifecycle. As the go-to partner for
the Global 1000, the TeleTechgroup of companiesdelivers
technology-enabled solutions that maximize revenue, transform
customer experiences and optimize business processes. From
strategic consulting to operational execution, our more than 41,000
employees drive success for clients in the communications and
media, financial services, government, healthcare, technology,
transportation and retail industries. Through the TeleTech
Community Foundation, the company leverages its innovative
leadership to ensure that students in underserved communities
around the globe have access to the tools and support they need to
maximize their educational outcomes.For additional information,
please visit
www.teletech.com.
Net Promoter, Net Promoter Score and NPS are trademarks
ofSatmetrix Systems, Inc.,Bain & Company, Inc.andFred
Reichheld. Product and company names mentioned herein are the
registered trademarks and property of their respective owners.
Source:TeleTech
TeleTech
Investor Contact
Karen Breen, 303-397-8592
or
Media Contact
Jeanna Blatt, 303-397-8507
