DENVER--(BUSINESS WIRE)--Jan. 5, 2012--
TeleTech Holdings, Inc. (NASDAQ: TTEC),one of the largest
global providers of transformational customer experience strategy,
technology and business process outsourcing solutions, has been
selected by a popular social shopping brand named toInc. Magazine's
2011 list of "500 Fastest-Growing Companies" to support its
exponential growth through an improved customer experience.
The fast-growing social shopping company, with its popular
boutique-style selling concept and exclusive line of accessories,
generated sales of over$100 millionin 2010. Faced with increased
customer demand and a vision of becoming a billion dollar business,
the company recognized that its in-house customer care services
were insufficient to support its aggressive growth strategy. To
achieve their goals, they needed a global partner who could scale
with their changing requirements, provide robust and flexible
technology and create an exceptional customer experience that would
increase brand loyalty.
To power their unprecedented global growth, the company
choseTeleTechbecause of its reputation for driving increases in
customer lifetime value through superior sales and customer
management services. As a strategic partner,TeleTechwill create and
implement an integrated solution using its cutting edge technology
infrastructure to facilitate growth while allowing the company to
remain true to the client's core brand promise of best-in-class
e-commerce, social media and personal service for each
customer.
TeleTechwill provide the following services as part of their
integrated approach:
- Technology: A seamless, on-demand
solution that responds to fluctuations in customer demand will be
built on TeleTech's private cloud that supports secure, scalable
customer response and staffing models such as flexible interactive
voice response and TeleTech@Home.
- People: A team of care experience
associates trained to deliver personalized customer interactions
that strengthen brand affinity and loyalty.
- Integrated Multichannel Design: A
flexible social customer relationship management (CRM) system that
enables collaboration between customers and the company's stylists
across a variety of channels, including voice, chat, self-help and
e-mail.
"Today's products commoditize quickly. Successful companies know
that their service experience defines their brand, and ultimately,
their success,"said
Judi Hand,TeleTech executive vice president and chief sales
officer. "This top retailer is already well ahead of the
competition in creating a one-of-a-kind social retail experience,
and now they're counting onTeleTech to help deliver a consistently
top-notch customer service experience that can be maintained in a
time of explosive growth."
TeleTechdelivers integrated technology and customer experience
solutions to many of the top retail brands around the world.
Working as a business partner focused on building long-term
customer value,TeleTechprovides successful - and growing -
companies with a competitive edge in the fast-moving retail
industry.
ABOUTTELETECH
For nearly 30 years, TeleTechand its subsidiaries have helped
the world's most successful companies design, build, implement and
manage superior customer experiences across the customer lifecycle
in order to drive shareholder value. As the go-to partner for the
Global 1000, the TeleTechgroup of companiesdelivers
technology-based solutions that maximize revenue, transform
customer experiences and optimize business processes. From
strategic consulting to operational execution, our more than 44,000
employees drive success for clients in the communications and
media, financial services, government, healthcare, technology,
transportation and retail industries. Our companies deliver
award-winning integrated solutions in support of
customer innovation,
revenue generation,
technology innovation,
enterprise innovation,
learning innovation and
professional services. For additional information, please visit
www.teletech.com.
Source:TeleTech
TeleTech
Investor Contact:
Karen Breen, 303-397-8592
or
Media Contact:
Jeanna Blatt, 303-397-8507
