TeleTech chosen to improve Customer Experience,
Increase Customer Loyalty, Satisfaction and Net Promoter
Score® (NPS®) performance for Fast Growing
DENVER--(BUSINESS WIRE)--May. 22, 2012--
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global
provider of technology-enabled customer experience solutions, today
announced thatHyundai Motor America, one of the fastest growing
global automakers, selectedTeleTech to help deliver increases in
customer loyalty, retention, Customer Satisfaction and NPS through
an improved multichannel customer experience.
"Hyundai Motor America is determined to lead the industry in the
area of customer support," saidBarry Ratzlaff, director of Customer
Connect. "Hyundai is based on the promise of 'Hyundai Assurance.'
We selectedTeleTechas a key partner in this effort due to their
advanced capability in both technology and operational
expertise.TeleTechis a good fit to the culture of 'Hyundai Speed.'
Together, we move quickly and look for daily opportunities to defy
conventional thinking and deliver delight beyond expectations."
The automaker awardedTeleTechthe multi-year contract to develop
an integrated customer management program that will use customer
experience data collected across voice, chat and social channels to
improve the quality of interactions.TeleTechdesigned a solution to
identify both promoters and detractors of the automaker's brand,
and then built interaction strategies to enhance the quality of the
relationships. By aligning the customer experience to the needs,
behavior and economic value of their customers, Hyundai will be
able to better allocate resources appropriately to improve
operational efficiencies, drive increased revenue and improve
customer loyalty and satisfaction.
"The automotive industry is becoming more competitive every day,
and differentiation requires more than great products.
Manufacturers must deliver a customer experience that builds
increased engagement across the entire customer lifecycle,"
saidJudi Hand, chief sales officer forTeleTech. "We are proud to
have been selected to support Hyundai on their customer experience
excellence journey and look forward to helping them create new
value through an integrated, multichannel customer management
For nearly 30 years, TeleTechand its subsidiaries have helped
the world's most successful companies design, build, implement and
manage superior customer experiences across the customer lifecycle
in order to drive shareholder value. As the go-to partner for the
Global 1000, the TeleTechgroup of companiesdelivers
technology-based solutions that maximize revenue, transform
customer experiences and optimize business processes. From
strategic consulting to operational execution, our more than 41,000
employees drive success for clients in the communications and
media, financial services, government, healthcare, technology,
transportation and retail industries. Our companies deliver
award-winning integrated solutions in support of
learning innovation and
strategic management consulting. Through the TeleTech Community
Foundation, the company leverages its innovative leadership to
ensure that students in underserved communities around the globe
have access to the tools and support they need to maximize their
educational outcomes. For additional information, please visit
HYUNDAI MOTOR AMERICA
Hyundai Motor America, headquartered inCosta Mesa, Calif., is a
subsidiary ofHyundai Motor Co.ofKorea. Hyundai vehicles are
distributed throughoutthe United StatesbyHyundai Motor Americaand
are sold and serviced through more than 800 dealerships nationwide.
All Hyundai vehicles sold in the U.S. are covered by the Hyundai
Assurance program, which includes the 5-year/60,000-mile fully
transferable new vehicle warranty, Hyundai's 10-year/100,000-mile
powertrain warranty, and five years of complimentary Roadside
Net Promoter Score® and NPS® is a registered trademark
ofSatmetrix Systems, Inc.,Bain & CompanyandFred Reichheld.
TeleTech Holdings, Inc.
Karen Breen, 303-397-8592
Jeanna Blatt, 303-397-8507