Expands Global Management Consulting
Capabilities and Deepens Industry Expertise inKey Verticals
Including Financial Services, Healthcare and Government;
Acquisition Expected to be Accretive to Earnings
ENGLEWOOD, Colo.--(BUSINESS WIRE)--Oct. 8, 2012--
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global
provider of technology-enabled customer experience solutions, today
announced the acquisition of Guidon Performance Solutions and its
wholly owned subsidiary Synovation Health Collaborative. Guidon is
an international management consulting firm focused on helping some
of the world's largest service companies realize the benefits of
operational and cultural transformation.
"The acquisition of Guidon extends TeleTech's management
consulting expertise around customer experience optimization and
further strengthens our ability to go from strategy to execution in
delivering fully-integrated solutions that help clients increase
revenue and improve profitability," saidKen
Tuchman,TeleTechchairman and chief executive officer. "Guidon's
marquee client base, wealth of service industry experience and
culture of innovation align perfectly with our growth strategy.
Their expertise in key verticals provides a strong foundation from
which to leverage our combined capabilities and deliver meaningful
results to our clients."
"In today's hyper-competitive business climate, providing a
high-quality, customer experience has become the sole
differentiator for our clients and requires a steadfast commitment
to operational and cultural excellence," saidRon Wince, President
and CEO, Guidon Performance Solutions. "Unlike many consulting
firms, Guidon's consultants bring deep operational experience in
the same industries as our clients and we work alongside them to
help execute our recommendations ensuring the achievement and
sustainability of future results."
Guidon's proven track record of driving higher revenue,
productivity and customer satisfaction is a result of having worked
in many of the world's largest and most sophisticated operating
environments. Guidon has extensive experience in financial
services, healthcare, government, retail, technology and other
service organizations.
A key component of Guidon's offerings involves its High
Performance Culture (HPC) practice. From senior executives to
front-line associates, Guidon HPC provides an operating
architecture and lean management framework for developing strategic
imperatives, aligning and cascading initiatives and creating
accountability and transparency for results.
Importantly, Guidon is innovating new ways to advance the future
of management consulting via its wholly owned subsidiary,Synovation
HealthCollaborative (SHC). SHC engages a community of experts and
disruptive innovators - from patients to policy makers, physicians
to entrepreneurs, employers to government officials - committed to
unraveling the complexities of the U.S. health system and
transforming it in a tangible way. Utilizing the unique blend of
SynovationLink, a progressive social networking platform,
face-to-face interaction via Synovation Summits, monthly webinars,
and a powerful suite of tools to drive change, this community of
innovative creators is working to design and implement solutions to
advance and improve the U.S. health system.
Terms of the transaction were not disclosed and the acquisition
is expected to be accretive to TeleTech's earnings.
ABOUT GUIDON PERFORMANCE SOLUTIONS
Guidon is a global management consulting organization that helps
clients achieve rapid, sustainable improvements in operational
performance and growth. Guidon pioneered the combined application
of Lean and Six Sigma in the service sector and has a proven track
record working with clients in financial services, healthcare,
government, retail, technology and other service organizations.
With a full-spectrum of capabilities focused on people, process,
and technology, Guidon provides strategic direction and hands-on
implementation to guide cultural and organizational transformation.
Guidon's approach, aligned with client leadership, generates
measurable results including revenue growth, cost reduction,
productivity improvement, increased customer satisfaction and
innovation. For more information about Guidon, please visit
www.guidonps.com.
ABOUT SYNOVATION HEALTH COLLABORATIVE
Synovation Health Collaborative engages a community of experts
and disruptive innovators - from patients to policy makers,
physicians to entrepreneurs, employers to government officials -
committed to unraveling the complexities of our health system and
transforming it in a tangible way. Utilizing the unique blend of
SynovationLink, a progressive social networking platform,
face-to-face interaction via Synovation Summits, monthly webinars,
and a powerful suite of tools to drive change, this community of
innovative creators will design and implement solutions to advance
a health system that works.
ABOUTTELETECH
For nearly 30 years, TeleTechand its subsidiaries have helped
the world's most successful companies design, enable, manage and
grow customer value through the delivery of superior customer
experiences across the customer lifecycle. As the go-to partner for
the Global 1000, the TeleTechgroup of companies delivers
technology-enabled solutions that maximize revenue, transform
customer experiences and optimize business processes. From
strategic consulting to operational execution, our more than 41,000
employees drive success for clients in the communications and
media, financial services, government, healthcare, technology,
transportation and retail industries. Through the TeleTech
Community Foundation, the company leverages its innovative
leadership to ensure that students in underserved communities
around the globe have access to the tools and support they need to
maximize their educational outcomes. For additional information,
please visit
www.teletech.com.
FORWARD-LOOKING STATEMENTS
Statements in this press release that relate to future results
and events (including statements about future financial and
operating performance) are forward-looking statements based on
TeleTech'scurrent expectations. Actual results and events in future
periods could differ materially from those projected in these
forward-looking statements because of a number of risks and
uncertainties including: achieving estimated revenue from new,
renewed and expanded client business as volumes may not materialize
as forecasted, especially due to the global economic slowdown; the
ability to close and ramp new business opportunities that are
currently being pursued or that are in the final stages with
existing and/or potential clients; our ability to execute our
growth plans, including the successful integration of acquired
companies and the sales of new products; the possibility of lower
revenue or price pressure from our clients experiencing a business
downturn or merger in their business; greater than anticipated
competition in the customer management industry, causing adverse
pricing and more stringent contractual terms; risks associated with
losing or not renewing client relationships, particularly large
client agreements, or early termination of a client agreement; the
risk of losing clients due to consolidation in the industries we
serve; consumers' concerns or adverse publicity regarding our
clients' products; our ability to find cost-effective locations,
obtain favorable lease terms and build or retrofit facilities in a
timely and economic manner; risks associated with business
interruption due to weather, fires, pandemic, or terrorist-related
events; risks associated with attracting and retaining
cost-effective labor at our delivery centers; the possibility of
asset impairments and restructuring charges; risks associated with
changes in foreign currency exchange rates; economic or political
changes affecting the countries in which we operate; changes in
accounting policies and practices promulgated by standard setting
bodies; and new legislation or government regulation that adversely
impacts our tax obligations, health care costs or the customer
management industry. A detailed discussion of these and other risk
factors that could affect our results is included in
TeleTech'sSECfilings, including our Annual Report on Form 10-K for
the year ended December 31, 2011. The Company's filings with the
Securities and Exchange Commissionare available in the "Investors"
section of TeleTech's website, which is located at
www.teletech.com. All information in this release is as
ofOctober 8, 2012. The Company undertakes no duty to update any
forward-looking statement to conform the statement to actual
results or changes in the Company's expectations.
Source:TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
Investor Contact
Karen Breen, 303-397-8592
or
Media Contact
Jeanna Blatt, 303-397-8507
