ENGLEWOOD, Colo., Feb 17, 2011 (BUSINESS WIRE) --
Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
technology-enabled, customer-centric business process solutions, has
been chosen by one of North America's largest energy services retailers
to provide a fully hosted, cloud-based technology and eLearning solution.
Under the terms of the multi-year agreement, TeleTech will enable this
leading energy services retailer to migrate from a legacy premise-based
infrastructure to a modern cloud-based Hosted
Technology delivery capability. This state-of-the-art deployment
involves hosting the entire network infrastructure and software
applications required by their front- and back-office employees.
TeleTech's demonstrated expertise in designing, deploying and managing
large, complex customer management environments will produce an
exceptional multichannel customer experience for this client, while
providing increased flexibility and scalability for future growth.
Additionally, TeleTech will apply its Learning
Innovation expertise to transform this energy retailer's employee
and management training approach into a blended learning environment,
including both online and instructor-led courses. Previously, this
client maintained an unstructured learning system that did not provide
consistency between lines of business, or allow for best practices
sharing. By deploying TeleTech's cutting edge Simulated Learning
solution, learners are able to experience typical customer interactions
in a safe, non-customer impacting classroom environment. Calls are
recorded and key performance metrics are tracked just as they would be
on a live operations floor. TeleTech's Learning Innovation solutions are
designed to increase speed to proficiency, reduce learning curves and
training expenses and provide learners with 24x7x365 access.
"In today's competitive environment, leading companies select TeleTech
because of our singular focus on implementing solutions that optimize
the customer experience. We do this through a rich operational heritage
combined with a suite of consulting, technology and learning innovation
capabilities that are unparalleled in the industry," said Carol Kline,
TeleTech's chief information officer. "Our Hosted Technology solutions
provide an end-to-end, best-in-class customer management capability that
facilitates efficient and effective customer interactions across all
touchpoints while enabling our clients to preserve capital for continued
product or service innovation."
TeleTech's Hosted Technology solutions provide enterprises of all sizes
with an attractive set of options to address today's business
challenges. Their innovative solutions help move contact center
technology from a premise-based deployment to a cloud computing
environment. TeleTech can also improve contact center productivity with
a comprehensive set of desktop integration tools.
For nearly 30 years, TeleTech and its subsidiaries have helped the
world's largest companies achieve their most ambitious goals. As the
go-to partner for the Global 1000, the TeleTech group of companiesdelivers
technology-based solutions that maximize revenue, transform customer
experiences and optimize business processes. From strategic consulting
to operational execution, our more than 42,000 employees drive success
for clients in the communications and media, financial services,
government, healthcare, technology, transportation and retail
industries. Our companies deliver award-winning integrated solutions in
support of customer
innovation and professional
services. For additional information, please visit www.teletech.com.
Karen Breen, 303-397-8592
Bob Livingston, 303-397-8958