TeleTech Hosted Technology
Services to Centralize Critical Business Functions for Nationwide
Health and Safety Program
Denver, Colo., Nov. 30, 2011 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the
largest global providers of customer experience management services
and technology, has been selected by a premier nonprofit
organization to deliver centralized customer support for its
nationwide health and safety program.
In response to the competitive market environment, the
organization sought to centralize customer management operations,
develop program consistency and reduce administrative costs across
its local chapters while increasing revenue. The long-term,
multimillion dollar partnership with TeleTech will strengthen
centralized support functions, including data entry, customer
management, process improvement and revenue generation. The company
selected TeleTech for its leading-edge technology,
global footprint, business process expertise and proven ability to
deliver exceptional customer experiences with operational
Working as a strategic partner with the company, TeleTech will
provide customer management and revenue generation strategies,
- Customer experience solutions to maximize the organization's
commitment to help local communities.
- Revenue generation to increase the organizations available
- Operational consistency to better deliver health and safety
training programs for the hundreds of local chapters supported
through the program. Regionally dispersed operations will be
centralized for more effective and consistent customer service to
more than 15 million enrollees.
"TeleTech brings together our global hosted technology solutions
and exceptionally experienced workforce to deliver an efficient,
centralized resource with consistency and cost savings - all
critical to this client and the communities it helps," said Kamesh
Somanchi, healthcare industry leader for TeleTech. "For nearly
three decades, companies across the globe count on TeleTech for our
expertise in customer care and revenue generation, making us a
perfect fit to serve this global leader's business unit."
TeleTech regularly enables continuous, reliable operations on
behalf of clients by maintaining customer, employee and volunteer
communications, and ensuring secure access to systems, data and
processes. Whether capitalizing on new market opportunities or
responding to a crisis or competitive threat, the world's biggest
organizations turn to TeleTech for timely, impactful solutions.
For nearly 30 years, TeleTech and its subsidiaries have helped the
world's most successful companies design, build, implement and
manage superior customer experiences across the customer lifecycle
in order to drive shareholder value. As the go-to partner for
the Global 1000, the TeleTech group of companies delivers
technology-based solutions that maximize revenue, transform
customer experiences and optimize business processes. From
strategic consulting to operational execution, our more than 44,000
employees drive success for clients in the communications and
media, financial services, government, healthcare, technology,
transportation and retail industries. Our companies deliver
award-winning integrated solutions in support of customer innovation, revenue generation, technology innovation,
innovation and professional services.
For additional information, please visit www.teletech.com.