TeleTechto Resell, Integrate and Customize
Enterprise Cloud Applications
DENVER--(BUSINESS WIRE)--Dec. 13, 2011-- TeleTech Holdings, Inc.
(NASDAQ: TTEC), one of the largest global providers of strategic
and technology-enabled business process outsourcing solutions that
drive commerce and lifetime customer value, today announced the
expansion of its technology and consulting capabilities through a
partnership with salesforce.com, to resell Salesforce Service
Cloud.
TeleTechhas combined its integrated hosted contact center
technology and advanced professional services
together with salesforce.com's industry-leading cloud platform.
TeleTech delivers technology-enabled
solutions for many of the world's Global 1000 companies.
"The world's best brands place the customer at the center of
their business strategy, and they need the right people, technology
and applications to execute," saidCarol Kline, chief information
officer,TeleTech. "But in today's complex - and often siloed -
environment, companies also need advisors and partners who have the
operational experience to integrate and execute. This partnership
pairs TeleTech's customer experience management and hosted
solutions expertise with salesforce.com's leading enterprise cloud
applications to revolutionize the way our clients sell to, and
serve, their customers."
The Service Cloud enables companies to deliver customer service
for the social enterprise. When customers want service or an answer
to a question, they increasingly look to the social web. With the
Service Cloud, companies can meet customers wherever they
are-including social networks such asFacebookand Twitter. Agents
also benefit from Salesforce Chatter, the private employee social
network that helps them collaborate with experts across the company
to resolve cases more quickly. More than 17,000 companies have
deployed the Service Cloud to delight their customers and close the
gap between their call center agents and where their customers live
on the social web.
The company is an authorized reseller of numerous salesforce.com
products including; Sales Cloud, Service Cloud, Jigsaw, Force.com
and Database.com. For more information on TeleTech's integrated
solutions, visit http://www.TeleTech.com.
ABOUTTELETECH
For nearly 30 years, TeleTechand its subsidiaries have helped
some of the world's most successful companies design, build,
implement and manage superior customer experiences across the
customer lifecycle in order to drive shareholder value. As the
go-to partner for the Global 1000, the TeleTechgroup of
companiesdelivers technology-based solutions that maximize revenue,
transform customer experiences and optimize business processes.
From strategic consulting to operational execution, our more than
44,000 employees drive success for clients in the communications
and media, financial services, government, healthcare, technology,
transportation and retail industries. Our companies deliver
award-winning integrated solutions in support of customer innovation, revenue generation, technology innovation,
enterprise
innovation, learning
innovation and professional services.
For additional information, please visit
.
Salesforce is a trademark of salesforce.com, inc.
Source:TeleTech
TeleTech
Investor Contact
Karen Breen, 303-397-8592
or
Media Contact
Jeanna Blatt, 303-397-8507
