ENGLEWOOD, Colo., Feb 03, 2011 (BUSINESS WIRE) --
Holdings, Inc. (NASDAQ: TTEC), one of the world's largest global
providers of comprehensive enterprise solutions, has been selected by a
major financial services information company to provide customer care
and retention support for its consumer division. TeleTech was chosen for
its high security standards and best-in-class human capital and
performance management processes.
Under the terms of the multi-year agreement, TeleTech will help this
market leader manage continued heavy growth to improve their overall
performance and maximize customer loyalty. In deploying its
award-winning customer innovation solutions, TeleTech will bring a new
level of flexibility and diversity to the client's operations.
"Given the rapid pace of change in today's business environment,
developing innovation in our clients' customer support and loyalty
programs has become even more critical, especially for our high growth
clients." said Joe Bellini, TeleTech executive vice president and chief
sales officer. "As the information services industry continues to expand
with ever increasing process and data complexity, so do customer
expectations related to service superiority. At TeleTech, we understand
how to create the ideal customer experience while ensuring customer
information remains secure."
TeleTech helps bring value to every aspect of the customer life cycle.
Its comprehensive solutions and techniques generate a higher return for
clients in a highly competitive market.
For nearly 30 years, TeleTech and its subsidiaries have helped the
world's largest companies achieve their most ambitious goals. As the
go-to partner for the Global 1000, the TeleTech group of companiesdelivers
technology-based solutions that maximize revenue, transform customer
experiences and optimize business processes. From strategic consulting
to operational execution, our more than 42,000 employees drive success
for clients in the communications and media, financial services,
government, healthcare, technology, transportation and retail
industries. Our companies deliver award-winning integrated solutions in
support of customer
innovation and professional
services. For additional information, please visit www.teletech.com.
Karen Breen, 303-397-8592
Bob Livingston, 303-397-8958