TeleTech's Customer Innovation, Learning Innovation and Cloud
Technology Solutions Key to Contract Win
DENVER, Aug 09, 2011 (BUSINESS WIRE) --
Holdings, Inc. (NASDAQ: TTEC),one of the largest global
providers of strategic and technology-enabled business process
outsourcing solutions that drive commerce and lifetime customer value,
today announced that it has been selected by Sabre
Hospitality Solutions, a global technology company serving the
hospitality industry, to provide customer innovation solutions for
multiple hotel brands around the world. TeleTech was chosen for its
superior strategy and execution incorporating cloud-based technology,
learning innovation and customer-centric operational expertise.
Under the terms of this multi-year agreement, TeleTech will provide customer
relationship management support for inquiries and reservations under
the client's private label brands. The program will support contact
center services for global hospitality property owners in six languages.
Additionally, TeleTech is implementing a comprehensive up-sell program
that will emphasize traveler options and maximize revenue opportunities
for the client. TeleTech will implement its Hosted
Cloud Technology solution to manage customer interactions in both
traditional and TeleTech@Home
virtual workforce settings. Staffing for the program has begun and will
reach full capacity in September.
"After a comprehensive evaluation process we chose TeleTech because of
its focus on the quality of each customer interaction, along with
efficiencies gained as a result of its flexible, technology-enabled
operating model which includes brick and mortar and at-home staffing,"
said Stephen Fitzgerald, chief operating officer for Sabre Hospitality
Solutions. "TeleTech's innovative recruiting, hiring and training
processes ensure a motivated, highly qualified workforce. Additionally,
the ability to staff at home or in a traditional brick-and-mortar
setting allows us to tailor a solution to meet our hotel customers'
"The hospitality industry is built on the guest experience, starting
with the very first interaction," said Judi Hand, TeleTech executive
vice president and chief sales officer. "We approach each customer
interaction as an opportunity to deliver a differentiated customer
experience, and in doing so, we help to create loyal guests who prefer
to patronize our clients' properties."
TeleTech's integrated strategies for sales and service deliver an
excellent experience, beginning with comprehensive associate training
and support, and delivering the right processes and technology solutions
to enhance every customer experience. To deliver a differentiated
service experience, TeleTech supports its top-notch people with the
company's proprietary learning program, which is built upon a continuous
and collaborative learning process. TeleTech's Learning
Innovation platform incorporates real-time customer interactions
into learning and is particularly well-suited to supporting this
client's elite position in the hospitality industry.
For nearly 30 years, TeleTech and its subsidiaries have helped the
world's largest companies achieve their most ambitious goals. As the
go-to partner for the Global 1000, the TeleTech group of companiesdelivers
technology-based solutions that maximize revenue, transform customer
experiences and optimize business processes. From strategic consulting
to operational execution, our more than 44,000 employees drive success
for clients in the communications and media, financial services,
government, healthcare, technology, transportation and retail
industries. Our companies deliver award-winning integrated solutions in
support of customer
innovation and professional
services. For additional information, please visit www.teletech.com.
SOURCE: TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
Karen Breen, 303-397-8592
Jeanna Blatt, 303-397-8507