Company to Provide 5,000 Employees and Technical Infrastructure to Manage Phone Donations During Live Telethon This Friday
ENGLEWOOD, CO, Jan 21, 2010 (MARKETWIRE via COMTEX) -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced its participation in the coalition of global media, entertainers and businesses to support the "Hope for Haiti Now: A Global Benefit for Earthquake Relief" telethon to aid the victims of the recent earthquakes in Haiti. TeleTech will provide technical infrastructure and 5,000 employees from around the globe to take calls from telethon viewers who wish to make donations to support the people of Haiti.
"Hope for Haiti Now" will air on Friday, January 22, 2010 at 8:00 p.m. ET/PT. TeleTech will utilize 42 existing global service delivery centers located in the U.S., Canada, Mexico, Argentina, Australia, Philippines, South Africa, and Costa Rica. In addition, the company will use its TeleTech@Home workforce as well as its headquarters location in Englewood, Colorado to take calls and pledges for the telethon. tw telecom is joining TeleTech in this effort by donating telecommunication services.
"On behalf of our employees around the globe, we want to express our sincere sympathy to those impacted by this tragedy," said Kenneth Tuchman, TeleTech's chairman and chief executive officer. "I'm proud and honored to announce that TeleTech will play a role in this important fundraising event. It is highly rewarding to be able to repurpose our global infrastructure, technology, and human capital to aid others during a crisis and I am overwhelmed by our employees' consistent drive to help others in a time of crisis and their generosity to give of their time and resources."
TeleTech has a longstanding tradition of assisting those impacted by a crisis, including support of the American Red Cross' "Shelter from the Storm" telethon in 2005 to aid the victims of Hurricane Katrina. TeleTech and the TeleTech Community Foundation are committed to being a driving force for change in our local and global communities.
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. TeleTech and its subsidiaries have a 27-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. TeleTech and its subsidiaries have developed deep domain expertise and support more than 250 business process outsourcing programs serving more than 90 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by approximately 45,500 employees utilizing 36,000 workstations across 71 delivery centers in 17 countries. For additional information, visit www.teletech.com.