ENGLEWOOD, CO, Aug 17, 2010 (MARKETWIRE via COMTEX) -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, was named Best Buy Co, Inc. Customer Care Vendor of the Year for the company's delivery of high quality, innovative customer management solutions.
Since 2006, TeleTech has assisted Best Buy with a range of customer support services for BestBuy.com, Best Buy Reward Zone, Best Buy Exclusive Brands, Geek Squad as well as other technical and product support services across multiple customer contact channels. TeleTech's cloud-based infrastructure enables it to provide a flexible and seamless solution for associates in multiple delivery centers as well as associates within TeleTech@Home, TeleTech's at-home virtualized workforce. Best Buy selected TeleTech as the Customer Care Vendor of the Year because of its agility, innovation and demonstrated ability to continue to increase customer satisfaction while adapting to rapidly changing business dynamics.
"TeleTech earned this honor in large part for its quick and agile response serving customers during peak-demand periods, of which TeleTech@Home plays an integral role," said Greg Holmberg, Strategic Sourcing, Best Buy. "They continue to deliver best-in-class security, customer satisfaction growth and highly effective organizational management. We're pleased with the results they deliver."
"TeleTech's cloud-based infrastructure and highly skilled, adaptable workforce enables it to respond in real time to changes in demand, providing Best Buy with significant operational efficiencies," said Jill LaVigne, TeleTech vice president of Operations. "At the same time, our team improved and maintained top customer satisfaction results, and we're honored to be recognized for these accomplishments."
The average brick-and-mortar contact center can absorb a two percent adjustment in demand. By comparison, the TeleTech@Home solution routinely manages fluctuations from ten to fifty percent. TeleTech@Home has perfected the relationship between people, processes and technology to serve every vertical across multiple geographies. To learn more, visit www.teletech.com.
ABOUT TELETECH TeleTech is one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. TeleTech and its subsidiaries have developed deep domain expertise and support more than 275 business process outsourcing programs serving approximately 85 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided to our clients' customers in 85 countries by more than 40,400 employees utilizing 34,700 workstations across 67 delivery centers. For additional information, visit www.teletech.com.
ABOUT BEST BUY CO., INC.
With operations in the United States, Canada, Europe, China, Mexico and Turkey, Best Buy is a multinational retailer of technology and entertainment products and services with a commitment to growth and innovation. The Best Buy family of brands and partnerships collectively generates more than $49 billion in annual revenue and includes brands such as Best Buy; Best Buy Mobile; Audiovisions; The Carphone Warehouse; Future Shop; Geek Squad, Jiangsu Five Star; Magnolia Audio Video; Napster; Pacific Sales; The Phone House; and Speakeasy. Approximately 180,000 employees apply their talents to help bring the benefits of these brands to life for customers through retail locations, multiple call centers and Web sites, in-home solutions, product delivery and activities in our communities. Community partnership is central to the way we do business at Best Buy. In fiscal 2010, we donated a combined $25.2 million to improve the vitality of the communities where our employees and customers live and work. For more information about Best Buy, visit www.bestbuy.com.
SOURCE: TeleTech Holdings