BPO Leader Will Provide Suite of Hosted Technology Services to Deliver a Consistent, High-Quality Customer Experience Across Multiple Support Channels
ENGLEWOOD, CO, Apr 07, 2010 (MARKETWIRE via COMTEX) --TeleTech Services Corporation, a subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing (BPO) solutions, has signed a multi-year contract with a leading financial services company to provide advanced technology and customer management support for the client's member rewards program and cardholders who require assistance with lost or stolen credit cards.
According to Gartner's "Innovation Map for Value-Added Services in Card Processing," buyer-centric rewards are a key element for account and transaction growth while enhanced fraud control is a "must have" value-added service for credit card providers. TeleTech will provide the client with a suite of managed and hosted services to assure a consistent, high-quality customer experience model across all support channels as cardholders check their reward program balances, redeem reward points or require support for lost or stolen cards while traveling across the globe.
The client was seeking to streamline multiple support services with a single partner who could provide the technological and geographical resources to ensure a seamless transition and continued high customer satisfaction levels for its cardholders. TeleTech was selected due to its ability to design and support a comprehensive solution that spans diverse geographies and leverages its advanced centralized technology.
"TeleTech's ability to deliver both managed and hosted services was a clear differentiator in securing this business," said Joe Bellini, TeleTech's executive vice president and chief sales officer. "Our global operations and technology solutions will enable this client to successfully transform its customer management capabilities."
ABOUT TELETECH TeleTech is one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. TeleTech and its subsidiaries have developed deep domain expertise and support more than 270 business process outsourcing programs serving approximately 90 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by approximately 45,000 employees utilizing 35,600 workstations across 68 delivery centers in 16 countries. For additional information, visit www.teletech.com.
Gartner, Inc. Innovation Map for Value-Added Services in Card Processing, Kristin R. Moyer, Christophe Uzureau, December 2009.
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