Recognized for Human Resources Department of the Year for Second Consecutive Year by Stevie Awards
TEMPE, AZ, Jun 03, 2010 (MARKETWIRE via COMTEX) --Direct Alliance (www.directalliance.com), a wholly owned subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC) and a recognized leader in outsourced sales and marketing solutions, has been named a finalist for a second consecutive year in the category of Human Resources Department of the Year for the 2010 American Business Awards.
The Direct Alliance human capital team has an innovative approach to hiring, recruiting and retaining the best talent. They use various validated assessments during the screening process developed through real-time observation of on-the-job sales employees to gain an in-depth understanding of all job-related requirements. By leveraging these insights into the hiring and employee development process, the human capital team has built a process for hiring, on-boarding and training a new employee that builds confidence, producing results that exceed their clients' expectations. This has helped the company build and embrace an entrepreneurial and innovative culture.
"We are honored to be nominated for this prestigious award for a second consecutive year," said Gail Burton, executive director of human capital at Direct Alliance. "We are glad to provide high quality career opportunities that serve our industry-leading clients. As a team, we are proud of the results we deliver and continuously strive to hire, recruit, retain and develop the best talent in today's competitive job market."
The Stevie Awards were created to honor and generate public recognition of the achievements and positive contributions of organizations and business people worldwide. The American Business Awards are governed by a board of distinguished judges and advisors that features many of the leading figures in American business.
More than 2,700 entries from organizations of all sizes and in virtually every industry were submitted for consideration in more than 40 categories. This year's Stevie Award winners will be announced during the annual gala on Monday, June 21 at the Marriott Marquis Hotel in New York City.
ABOUT TELETECH TeleTech is one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. TeleTech and its subsidiaries have developed deep domain expertise and support more than 270 business process outsourcing programs serving approximately 90 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by more than 42,500 employees utilizing 34,700 workstations across 69 delivery centers in 16 countries. For additional information, visit www.teletech.com.
ABOUT DIRECT ALLIANCE Direct Alliance offers sales and marketing outsourcing solutions for its clients across a variety of countries and industries including high tech, retail, healthcare, software, consumer electronics, and telecommunications. Utilizing state-of-the art technology and best practices, Direct Alliance provides integrated sales solutions such as inbound and outbound sales programs, direct marketing, analytics, e-commerce, and order management. These solutions enable highly recognized brands to extend their market coverage in small, mid-size, and enterprise segments while accelerating sales with some of the best revenue-to-expense ratios in the business process outsourcing (BPO) industry. Founded in 1993, Direct Alliance is headquartered in Tempe, Arizona and employs over 1,000 people. It is a wholly owned subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC), a top 100 technology-enabled global outsourcing provider recognized by the International Association of Outsourcing Professionals (IAOP). For additional information, visit http://www.DirectAlliance.com or call 800.656.5827.
About The Stevie Awards Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
Sponsors and partners of The 2010 American Business Awards include Infogroup, Netezza, CIGNA, Citrix Online, Epic Advertising, High Performance Technologies Inc., imagistic, John Hancock, LifeLock, Lionbridge, PetRays, RCN, and SoftPro.