Only Colorado Company to Make the List Ranks Number 39ENGLEWOOD, CO, May 04, 2009 (MARKET WIRE via COMTEX) -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most
geographically diverse global providers of business process
outsourcing ("BPO") solutions, was named among the world's leading
outsourcing services companies on the Global Outsourcing 100 list,
which was released this week. TeleTech is ranked 39th among the top
100 providers.
"We are pleased to be ranked among the world's leading outsourcing
providers," said Charles Koskovich, TeleTech senior vice president,
North America operations. "For 27 years, TeleTech has designed,
implemented and managed critical business processes for Global 1000
companies, and this recognition is a validation of the quality of the
innovative solutions we provide to our clients. TeleTech manages more
than 3.5 million customer interactions daily, helping companies
expand their capabilities, increase operating efficiencies and
improve their customers' experiences."
The list, in its fifth year, is the annual ranking of the world's
best outsourcing service providers compiled by the International
Association of Outsourcing Professionals (IAOP).
"Each year the competition to be named to the top 100 companies
continues to reach higher levels, as the outsourcing industry
continues to grow and mature in many markets," said Jagdish Dalal,
managing director, thought leadership, IAOP and chairman of the
judges' panel. "Getting named to The Global Outsourcing 100 and The
World's Best Outsourcing Advisors is a great recognition,
particularly given the strong competition, and these companies should
be proud of achieving excellence in the field."
Companies were judged on four key characteristics: customer
experience, size and growth, depth and breadth of organizational
competencies and management capabilities. TeleTech was also
recognized as a leader serving the telecommunications, technology and
financial services industries, and a top provider of customer
relationship management, sales and transaction processing services.
About TeleTech
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a
27-year history of designing, implementing, and managing critical
business processes for Global 1000 companies to help them improve
their customers' experience, expand their strategic capabilities, and
increase their operating efficiencies. By delivering a high-quality
customer experience through the effective integration of
customer-facing front-office processes with internal back-office
processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods
continually to design, implement, and enhance the business processes
we deliver to our clients and we also apply this methodology to our
own internal operations. We have developed deep domain expertise and
support more than 250 business process outsourcing programs serving
approximately 100 global clients in the automotive, communications
and media, financial services, government, healthcare, retail,
technology and travel and leisure industries. Our integrated global
solutions are provided by approximately 55,000 employees utilizing
39,900 workstations across 83 delivery centers in 17 countries. For
additional information, visit www.teletech.com
Investor Contact:
Karen Breen
Investor Relations
303-397-8592
Media Contact:
Maria Miller
SSA Public Relations
303-707-1776
SOURCE: TeleTech Holdings
