Company Hired 4,231 Temporary Customer Support
Employees, Representing 635 Full-Time
EquivalentsENGLEWOOD, CO, Oct 29, 2009 (MARKETWIRE via
COMTEX) -- TeleTech Government Solutions, LLC, a subsidiary of
TeleTech Holdings, Inc. (NASDAQ: TTEC), today confirmed reported
data regarding the number of employees hired to support the Federal
Communications Commission (FCC) during the digital television
transition across the country.
TeleTech Government Solutions followed the specific government
guidelines and accurately reported that it hired 4,231 temporary
associates during the second and third quarters of 2009 to provide
customer support for the FCC program. On October 19, 2009, the
Company subsequently also reported that the 4,231 temporary
employees translated to the equivalent of 635 full time employees
based on the formula listed on the FederalReporting.gov
website.
"TeleTech Government Solutions has accurately and fully complied
with all relevant government reporting requirements and worked
closely with the FCC throughout the data submission process," said
Mariano Tan, President of TeleTech Government Solutions. "The FCC
has also acknowledged the high quality of support provided to the
American consumers during the DTV transition period."
TeleTech Government Solutions handled more than one million
calls to the national DTV help line from support centers in nine
states including Arizona, Alabama, California, Colorado, Florida,
Kentucky, New York, Pennsylvania, and West Virginia. TeleTech
Government Solutions provided support to consumers in English,
Spanish and 113 additional languages.
ABOUT TELETECH GOVERNMENT SOLUTIONS:
TeleTech Government Solutions provides full service front- and
back-office business process outsourcing and customer management
services on five continents. The company helps government agencies
implement large-scale solutions tailored to meet specific needs and
challenges by delivering customer management, transaction-based
processing, and database marketing services. TeleTech Government's
comprehensive solutions include fully managed, OnDemand services
including infrastructure, software, and business intelligence,
interactive voice response (IVR), self-help Web, back-office
processing, fulfillment, training, staffing, and other management
applications. For more information visit
www.teletechgovernment.com
Investor Contact:
Karen Breen
303-397-8592
Media Contact:
Bob Livingston
303-397-8958
Paul Kranhold
415 618-8750
