Company Hires 4,000 Positions in Nine States for Temporary Customer Service JobsENGLEWOOD, CO, Jun 08, 2009 (MARKETWIRE via COMTEX) -- TeleTech Government Solutions, LLC, a subsidiary of TeleTech
Holdings, Inc. (NASDAQ: TTEC), has been selected by the Federal
Communications Commission (FCC) to assist consumers with the digital
television transition across the country. With an estimated 3.1
million households still not ready for the DTV transition and 974
television stations nationwide yet to complete the digital television
conversion, TeleTech Government Solutions has employed 4,000
temporary associates to provide telephone assistance with Digital TV
(DTV) converter box installation and troubleshooting support prior
to, and following, the June 12, 2009 conversion deadline.
"With the national unemployment rate hitting 9.4 percent in May,
these job opportunities can help individuals bridge the gap during
their search for full-time jobs," said Mariano Tan, President of
TeleTech Government Solutions.
TeleTech Government Solutions has extensive experience supporting
programs of a similar scale, and has successfully met requirements to
respond quickly to urgent needs for large-scale consumer support. In
2005, the Federal Emergency Management Agency (FEMA) looked to
TeleTech Government Solutions to recruit, hire, train and mobilize
the first of 4,000 representatives on the phone to assist victims
within one week after Hurricane Katrina.
TeleTech Government Solutions will handle calls to the national DTV
help line, 1-888-CALL-FCC (1-888-225-5322) from nine states: Arizona,
Alabama, California, Colorado, Florida, Kentucky, New York,
Pennsylvania, and West Virginia. TeleTech Government Solutions will
provide support to consumers in English, Spanish and 113 additional
languages.
ABOUT TELETECH GOVERNMENT SOLUTIONS:
TeleTech Government Solutions provides full service front- and
back-office business process outsourcing and customer management
services on five continents. The company helps government agencies
implement large-scale solutions tailored to meet specific needs and
challenges by delivering customer management, transaction-based
processing, and database marketing services. TeleTech Government's
comprehensive solutions include fully managed, OnDemand services
including infrastructure, software, and business intelligence,
interactive voice response (IVR), self-help Web, back-office
processing, fulfillment, training, staffing, and other management
applications. For more information visit www.teletechgovernment.com
Investor Contact:
Karen Breen
303-397-8592
Media Contact:
Bob Livingston
303-397-8958
