Pan-European Offering Supports Innovative Service Model
ENGLEWOOD, CO, Mar 18, 2008 (MARKET WIRE via COMTEX News Network) -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most
geographically diverse global providers of business process
outsourcing (BPO) solutions, today announced that it has signed a
multiyear agreement with one of the world's largest automobile
manufacturers.
Under the terms of the agreement, TeleTech will provide standardized,
consistent service for the entire suite of products offered by the
client, from multiple global locations in 18 languages. Support
includes general product inquiries, document fulfillment, and demo
registration and will operate in channels that include phone, post,
email, and Web chat. TeleTech will provide front- and back-office
services for customers throughout Western and Central Europe as well
as Scandinavia.
"TeleTech's global sourcing model supports the client's strategic
initiatives to improve and standardize care from multiple locations
worldwide," said Kenneth Tuchman, chairman and chief executive
officer at TeleTech. "Our expertise and our broad array of front- to
back-office capabilities make us a natural partner for this well
known brand."
TeleTech brings together advanced technologies and human resources to
deliver superior return on investment to clients through high-value,
innovative solutions. TeleTech assists clients with agility and
growth by transforming their infrastructure and business processes to
optimize existing assets, lower costs, and provide new revenue
streams.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a
26-year history of designing, implementing, and managing critical
business processes for Global 1000 companies to help them improve
their customers' experience, expand their strategic capabilities, and
increase their operating efficiencies. By delivering a high-quality
customer experience through the effective integration of
customer-facing front-office processes with internal back-office
processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods
continually to design, implement, and enhance the business processes
we deliver to our clients and we also apply this methodology to our
own internal operations. We have developed deep domain expertise and
support approximately 300 business process outsourcing programs
serving approximately 135 global clients in the automotive,
communications, financial services, government, healthcare, retail,
technology and travel and leisure industries. Our integrated global
solutions are provided by more than 60,000 employees utilizing 40,000
workstations across 90 delivery centers in 18 countries.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements
within the meaning of the Private Securities Litigation Reform Act of
1995, which can be identified by words such as "may," "will,"
"expect," "anticipate" or comparable words. These forward-looking
statements involve known and unknown risks, uncertainties and other
factors that may cause our actual results, performance, or
achievements to be materially different from any future results,
performance, or achievements expressed or implied by the
forward-looking statements. All statements not based on historical
fact are forward-looking statements that involve substantial risks
and uncertainties. Important factors that could cause our actual
results to differ materially from those expressed or implied by such
forward-looking statements, include but are not limited to the
following: all reported results are presented without taking into
account any adjustments that may be required in connection with the
ongoing review of TeleTech's accounting for equity-based compensation
plans and should be considered preliminary until TeleTech files its
Form 10-K for the fiscal year ended December 31, 2007; the effect of
TeleTech's failure to timely file all of its required reports under
the Securities and Exchange Act of 1934, including the potential of a
default under its credit facility; our ability to meet the
requirements of the NASDAQ Stock Market for continued listing of our
shares; any future decisions by the NASDAQ Stock Market regarding
continued listing of TeleTech's common shares; potential claims and
proceedings relating to such matters, including shareholder
litigation and action by the SEC and/or other governmental agencies;
negative tax or other implications for TeleTech resulting from any
accounting adjustments or other factors; our belief that we are
continuing to see strong demand for our services; the ability to
close and ramp new business opportunities that are currently being
pursued or that are in the final stages with existing and/or
potential clients in order to achieve our Business Outlook; estimated
revenue from new, renewed, and expanded client business as volumes
may not materialize as forecasted or be sufficient to achieve our
Business Outlook; the possibility of lower revenue or price pressure
from our clients experiencing a business downturn or merger in their
business; greater than anticipated competition in the BPO and
customer management markets, causing adverse pricing and more
stringent contractual terms; risks associated with losing or not
renewing client relationships, particularly large client agreements,
or early termination of a client agreement; the risk of losing
clients due to consolidation in the industries we serve; consumers'
concerns or adverse publicity regarding our clients' products; our
ability to execute our growth plans, including sales of new services;
our ability to achieve our year-end 2008 and 2009 financial goals,
including those set forth in our Business Outlook; risks associated
with attracting and retaining cost-effective labor at our delivery
centers; the possibility of additional asset impairments and
restructuring charges; risks associated with changes in foreign
currency exchange rates; our ability to find cost effective delivery
locations, obtain favorable lease terms, and build or retrofit
facilities in a timely and economic manner; risks associated with
business interruption due to weather, pandemic or terrorist-related
events; economic or political changes affecting the countries in
which we operate; achieving continued profit improvement in our
International BPO operations; changes in accounting policies and
practices promulgated by standard setting bodies; and new legislation
or government regulation that impacts the BPO and customer management
industry.
Investor Contacts:
Karen Breen
Investor Relations
303-397-8592
Jennifer Martin
Investor Relations
303-397-8634
Media Contact:
KC Higgins
Media Relations
303-434-8163
