Company Selected to Provide Medicare Part D Support for the Fourth Year in a Row
ENGLEWOOD, CO, Oct 21, 2008 (MARKET WIRE via COMTEX News Network) -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most
geographically diverse global providers of business process
outsourcing (BPO) solutions, today announced that a leading
healthcare provider has selected TeleTech to support its open
enrollment program for Medicare Part D coverage for the fourth year
in a row.
The client, a Fortune 100 provider, first began working with TeleTech
in 2005 and the business has continued to grow since that time. Under
the terms of the new agreement, TeleTech will provide support to
Medicare Part D beneficiaries. The program will help beneficiaries
navigate the complex plans and guidelines in the federal program that
subsidizes the costs of prescription drugs for Medicare recipients.
"We have been working with major healthcare providers to implement
support for a variety of healthcare compliance and enrollment issues
since 2005," said Kenneth Tuchman, chairman and chief executive
officer of TeleTech. "We are excited that this longtime client has
asked us to continue to provide support to its consumer base for
complex Medicare Part D coverage."
TeleTech, a leader in serving the healthcare industry, brings
together advanced technologies and human capital to deliver superior
return on investment to clients through high-value, innovative
solutions. TeleTech assists clients with agility and growth by
transforming their infrastructure and business processes to optimize
existing assets, lower costs, and provide new revenue streams.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a
26-year history of designing, implementing, and managing critical
business processes for Global 1000 companies to help them improve
their customers' experience, expand their strategic capabilities, and
increase their operating efficiencies. By delivering a high-quality
customer experience through the effective integration of
customer-facing front-office processes with internal back-office
processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods
continually to design, implement, and enhance the business processes
we deliver to our clients and we also apply this methodology to our
own internal operations. We have developed deep domain expertise and
support approximately 250 business process outsourcing programs
serving 100 global clients in the automotive, communications and
media, financial services, government, healthcare, retail, technology
and travel and leisure industries. Our integrated global solutions
are provided by more than 50,000 employees utilizing 39,000
workstations across 89 delivery centers in 17 countries.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements
that involve risks and uncertainties. The projections and statements
contained in these forward-looking statements involve known and
unknown risks, uncertainties and other factors that may cause our
actual results, performance, or achievements to be materially
different from any future results, performance, or achievements
expressed or implied by the forward-looking statements. All
statements not based on historical fact are forward-looking
statements that involve substantial risks and uncertainties. In
accordance with the Private Securities Litigation Reform Act of 1995,
following are important factors that could cause our actual results
to differ materially from those expressed or implied by such
forward-looking statements, including but not limited to the
following: our belief that we are continuing to see strong demand for
our services and that sales cycles are shortening; the ability to
close and ramp new business opportunities that are currently being
pursued or that are in the final stages with existing and/or
potential clients in order to achieve our Business Outlook; estimated
revenue from new, renewed, and expanded client business as volumes
may not materialize as forecasted or be sufficient to achieve our
Business Outlook; the possibility of lower revenue or price pressure
from our clients experiencing a business downturn or merger in their
business; greater than anticipated competition in the BPO and
customer management market, causing adverse pricing and more
stringent contractual terms; risks associated with losing or not
renewing client relationships, particularly large client agreements,
or early termination of a client agreement; the risk of losing
clients due to consolidation in the industries we serve; consumers'
concerns or adverse publicity regarding our clients' products; our
ability to execute our growth plans, including sales of new services;
our ability to achieve our year-end 2007 and 2008 financial goals,
including those set forth in our Business Outlook; risks associated
with attracting and retaining cost-effective labor at our delivery
centers; the possibility of additional asset impairments and
restructuring charges; risks associated with changes in foreign
currency exchange rates; our ability to find cost effective delivery
locations, obtain favorable lease terms, and build or retrofit
facilities in a timely and economic manner; risks associated with
business interruption due to weather, pandemic or terrorist-related
events; economic or political changes affecting the countries in
which we operate; achieving continued profit improvement in our
International BPO operations; changes in accounting policies and
practices promulgated by standard setting bodies; and new legislation
or government regulation that impacts the BPO and customer management
industry.
Please refer to the Company's filings with the Securities and
Exchange Commission, including the Company's Quarterly Report on Form
10-Q for the quarter ended June 30, 2007 and the Annual Report on
Form 10-K for the year ended December 31, 2007, for a detailed
discussion of factors discussed above and other important factors
that may impact the Company's business, results of operations,
financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual
results or changes in factors affecting such forward-looking
statements.
Investor Contacts:
Karen Breen
Investor Relations
303-397-8592
Media Contact:
KC Higgins
Media Relations
303-434-8163
