Seasoned Technology Operator Rounds Out Management Team
ENGLEWOOD, CO, Jul 22, 2008 (MARKET WIRE via COMTEX News Network) -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most
geographically diverse global providers of business process
outsourcing (BPO) solutions, today announced that Carol Kline has
joined TeleTech as executive vice president and chief information
Carol comes to TeleTech from EchoStar, where she served as executive
vice president of operations, providing oversight of DISH Network's
customer service centers and installation service networks. Prior to
joining EchoStar, Carol was the chief information officer and
executive vice president for America Online and senior vice president
of worldwide operations for Qwest Communications.
"Carol's extensive experience in information technology (IT) and
operations make her an excellent addition to our leadership team,"
said Kenneth Tuchman, chairman and chief executive officer of
TeleTech. "As CIO, Carol will be responsible for driving our
technology strategy and operations, reflecting the continued
strategic importance of IT at TeleTech."
"TeleTech has built an innovative business on a sophisticated,
IP-based delivery architecture," said Carol Kline. "I am excited to
work with the leadership team to further enhance TeleTech's
technology as a key differentiator and to develop new, innovative
technology tools that we can offer our clients."
Carol holds a bachelor's degree in business administration from Ohio
Northern University in Ada, Ohio, and an MBA in marketing and
business policy from Case Western Reserve University in Cleveland.
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a
26-year history of designing, implementing, and managing critical
business processes for Global 1000 companies to help them improve
their customers' experience, expand their strategic capabilities, and
increase their operating efficiencies. By delivering a high-quality
customer experience through the effective integration of
customer-facing front-office processes with internal back-office
processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods
continually to design, implement, and enhance the business processes
we deliver to our clients and we also apply this methodology to our
own internal operations. We have developed deep domain expertise and
support approximately 300 business process outsourcing programs
serving more than 100 global clients in the automotive, communications
and media, financial services, government, healthcare, retail,
technology and travel and leisure industries. Our integrated global
solutions are provided by 59,000 employees utilizing 38,400
workstations across 88 delivery centers in 18 countries.