Partnership Includes Expansion in the Philippines
ENGLEWOOD, CO, Jul 24, 2008 (MARKET WIRE via COMTEX News Network) -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most
geographically diverse global providers of business process
outsourcing (BPO) solutions, today announced that a top business
services provider has significantly expanded its strategic agreement
with TeleTech.
The client, a Fortune 500 business services provider, first began
working with TeleTech in 2002 and the business has continued to grow
since that time. The new work under the expanded agreement increases
the number of BPO workstations currently supported by TeleTech in the
Philippines. TeleTech will continue its current multilingual
technical support for DSL consumers using its global best practices
across multiple near-shore and offshore sites.
"We value our longstanding relationship with this business services
client and remain committed to its continued success with its
broadband accounts," said Kenneth Tuchman, chairman and chief
executive officer at TeleTech. "We are proud that the client
recognizes our commitment to BPO best practices and this expanded
scope of services is a testament to that commitment."
TeleTech, a leader in serving the business services industry, brings
together advanced technologies and human resources to deliver
superior return on investment to clients through high-value,
innovative solutions. TeleTech assists clients with agility and
growth by transforming their infrastructure and business processes to
optimize existing assets, lower costs, and provide new revenue
streams.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a
26-year history of designing, implementing, and managing critical
business processes for Global 1000 companies to help them improve
their customers' experience, expand their strategic capabilities, and
increase their operating efficiencies. By delivering a high-quality
customer experience through the effective integration of
customer-facing front-office processes with internal back-office
processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods
continually to design, implement, and enhance the business processes
we deliver to our clients and we also apply this methodology to our
own internal operations. We have developed deep domain expertise and
support approximately 250 business process outsourcing programs
serving more than 100 global clients in the automotive,
communications, financial services, government, healthcare, retail,
technology and travel and leisure industries. Our integrated global
solutions are provided by more than 50,000 employees utilizing 38,000
workstations across 88 Delivery Centers in 18 countries.
FORWARD-LOOKING STATEMENTS
Statements in this press release that relate to future results and
events (including statements about the expanded agreement, increased
number of work stations and future financial performance) are
forward-looking statements based on TeleTech's current expectations.
Actual results and events in future periods could differ materially
from those projected in these forward-looking statements because of a
number of risks and uncertainties including: general economic,
business and industry conditions; the loss of business or lower
volumes from significant clients; delivery center utilization and
labor rates; the pace at which we are able to ramp new business; the
effect of TeleTech's failure to timely file all of its required
reports under the Securities and Exchange Act of 1934 and its
restatement of previously issued financial statements, including
shareholder litigation and action by the SEC and/or other
governmental agencies; negative tax or other implications for TeleTech
resulting from any accounting adjustments or other factors;
unexpected regulatory changes, tax laws, and data privacy measures;
data privacy issues; our ability to accurately predict geographic
sales mix and seasonal sales trends; information technology and/or
delivery center interruptions; issues or matters that may arise from
governmental and/or administrative agency investigations; our ability
to successfully remediate identified internal control deficiencies;
litigation and governmental investigations or proceedings arising out
of or related to accounting and financial reporting matters;
fluctuations in foreign currency exchange rates along with our
ability to effectively hedge exposure to changes in foreign currency
exchange and/or interest rates; the ability to attract, retain and
motivate key personnel; and political instability, the effect of armed
hostilities, terrorism and natural disasters. A detailed discussion of
these and other factors that could affect our results is included in
TeleTech's SEC filings, including our Annual Report on Form 10-K for
the year ended December 31, 2007.
Investor Contact:
Karen Breen
Investor Relations
303-397-8592
Media Contact:
KC Higgins
Public Relations
303-434-8163
