Expanded Agreement Supports Product Growth in New MarketsENGLEWOOD, CO, Apr 08, 2008 (MARKET WIRE via COMTEX News Network) -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most
geographically diverse global providers of business process
outsourcing (BPO) solutions, today announced that it has expanded its
multiyear agreement with a national provider of wireless voice,
messaging, and data services.
In addition to current work supported from a U.S.-based location,
TeleTech will begin serving the client from state-of-the-art delivery
centers in Canada, the Philippines, and South Africa. The company's
scalable, innovative global delivery model continues to be a key
differentiator for the client, as is TeleTech's ability to deploy new
services quickly. TeleTech plans to launch more than 2,000 new
workstations throughout 2008 for this expanded relationship.
"We are pleased to see a valued wireless client continue to expand
with us into new geographies," said Kenneth Tuchman, chairman and
chief executive officer of TeleTech. "Our global sourcing model
enables clients to use outsourcing strategically to fuel product
growth and benefit from economic flexibility, allowing them to extend
their brand and diversify in markets all over the world."
TeleTech, a leader in serving the communications services industry,
brings together advanced technologies and human capital to deliver
superior return on investment to clients through high-value,
innovative solutions. TeleTech assists clients with agility and
growth by transforming their infrastructure and business processes to
optimize existing assets, lower costs, and provide new revenue
streams.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a
26-year history of designing, implementing, and managing critical
business processes for Global 1000 companies to help them improve
their customers' experience, expand their strategic capabilities, and
increase their operating efficiencies. By delivering a high-quality
customer experience through the effective integration of
customer-facing front-office processes with internal back-office
processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods
continually to design, implement, and enhance the business processes
we deliver to our clients and we also apply this methodology to our
own internal operations. We have developed deep domain expertise and
support approximately 300 business process outsourcing programs
serving more than 100 global clients in the automotive, communications
and media, financial services, government, healthcare, retail,
technology and travel and leisure industries. Our integrated global
solutions are provided by 59,000 employees utilizing 38,400
workstations across 88 delivery centers in 18 countries.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements
within the meaning of the Private Securities Litigation Reform Act of
1995, which can be identified by words such as "may," "will,"
"expect," "anticipate" or comparable words. These forward-looking
statements involve known and unknown risks, uncertainties and other
factors that may cause our actual results, performance, or
achievements to be materially different from any future results,
performance, or achievements expressed or implied by the
forward-looking statements. All statements not based on historical
fact are forward-looking statements that involve substantial risks
and uncertainties. Important factors that could cause our actual
results to differ materially from those expressed or implied by such
forward-looking statements, include but are not limited to the
following: all reported results are presented without taking into
account any adjustments that may be required in connection with the
ongoing review of TeleTech's accounting for equity-based compensation
plans and should be considered preliminary until TeleTech files its
Form 10-K for the fiscal year ended December 31, 2007; the effect of
TeleTech's failure to timely file all of its required reports under
the Securities and Exchange Act of 1934, including the potential of a
default under its credit facility; our ability to meet the
requirements of the NASDAQ Stock Market for continued listing of our
shares; any future decisions by the NASDAQ Stock Market regarding
continued listing of TeleTech's common shares; potential claims and
proceedings relating to such matters, including shareholder litigation
and action by the SEC and/or other governmental agencies; negative
tax or other implications for TeleTech resulting from any accounting
adjustments or other factors; our belief that we are continuing to
see strong demand for our services; the ability to close and ramp new
business opportunities that are currently being pursued or that are
in the final stages with existing and/or potential clients in order
to achieve our Business Outlook; estimated revenue from new, renewed,
and expanded client business as volumes may not materialize as
forecasted or be sufficient to achieve our Business Outlook; the
possibility of lower revenue or price pressure from our clients
experiencing a business downturn or merger in their business; greater
than anticipated competition in the BPO and customer management
markets, causing adverse pricing and more stringent contractual
terms; risks associated with losing or not renewing client
relationships, particularly large client agreements, or early
termination of a client agreement; the risk of losing clients due to
consolidation in the industries we serve; consumers' concerns or
adverse publicity regarding our clients' products; our ability to
execute our growth plans, including sales of new services; our
ability to achieve our year-end 2008 and 2009 financial goals,
including those set forth in our Business Outlook; risks associated
with attracting and retaining cost-effective labor at our delivery
centers; the possibility of additional asset impairments and
restructuring charges; risks associated with changes in foreign
currency exchange rates; our ability to find cost effective delivery
locations, obtain favorable lease terms, and build or retrofit
facilities in a timely and economic manner; risks associated with
business interruption due to weather, pandemic or terrorist-related
events; economic or political changes affecting the countries in
which we operate; achieving continued profit improvement in our
International BPO operations; changes in accounting policies and
practices promulgated by standard setting bodies; and new legislation
or government regulation that impacts the BPO and customer management
industry.
Investor Contacts:
Karen Breen
Investor Relations
303-397-8592
Media Contacts:
KC Higgins
Media Relations
303-434-8163
