Expanded Program Offers Complex Technical Support and Services From Five Additional Global Locations
ENGLEWOOD, CO, Apr 29, 2008 (MARKET WIRE via COMTEX News Network) -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most
geographically diverse global providers of business process
outsourcing (BPO) solutions, today announced that it has signed a
two-year agreement with a large computer hardware, software, and
peripherals company to expand technical support and customer
management to U.S.-based consumers from locations in five additional
countries.
The client, a Fortune 50 technology products company, first began
working with TeleTech in 1998, and the relationship has continued to
grow since that time. TeleTech will continue its current multilingual
Tier I and Tier II technical support for English- and
Spanish-speaking consumers using its global best practices across
multiple onshore, near-shore, and offshore sites that include the
U.S., Argentina, and Malaysia.
In addition to providing technical support for the client's laptop
and desktop products, TeleTech will provide inbound support for
maintenance, renewal, up-sell, cross-sell, billing, and general
product information as well as outbound call-backs.
"TeleTech's global sourcing model supports the client's strategic
initiatives to expand and diversify technical and customer support
all over the world," said Kenneth Tuchman, chairman and chief
executive officer at TeleTech. "Our expertise in domestic and
offshore markets as one of the largest BPO employers, in addition to
our excellent service and technical support history and our longtime
work with the client, make TeleTech the ideal partner for this new
program."
TeleTech, a leader in serving the technology industry, brings
together advanced technologies and human resources to deliver superior
return on investment to clients through high-value, innovative
solutions. TeleTech assists clients with agility and growth by
transforming their infrastructure and business processes to optimize
existing assets, lower costs, and provide new revenue streams.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a
26-year history of designing, implementing, and managing critical
business processes for Global 1000 companies to help them improve
their customers' experience, expand their strategic capabilities, and
increase their operating efficiencies. By delivering a high-quality
customer experience through the effective integration of
customer-facing front-office processes with internal back-office
processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods
continually to design, implement, and enhance the business processes
we deliver to our clients and we also apply this methodology to our
own internal operations. We have developed deep domain expertise and
support approximately 300 business process outsourcing programs
serving more than 100 global clients in the automotive, communications
and media, financial services, government, healthcare, retail,
technology and travel and leisure industries. Our integrated global
solutions are provided by 59,000 employees utilizing 38,400
workstations across 90 delivery centers in 18 countries.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements
within the meaning of the Private Securities Litigation Reform Act of
1995, which can be identified by words such as "may," "will,"
"expect," "anticipate" or comparable words. These forward-looking
statements involve known and unknown risks, uncertainties and other
factors that may cause our actual results, performance, or
achievements to be materially different from any future results,
performance, or achievements expressed or implied by the
forward-looking statements. All statements not based on historical
fact are forward-looking statements that involve substantial risks
and uncertainties. Important factors that could cause our actual
results to differ materially from those expressed or implied by such
forward-looking statements, include but are not limited to the
following: all reported results are presented without taking into
account any adjustments that may be required in connection with the
ongoing review of TeleTech's accounting for equity-based compensation
plans and should be considered preliminary until TeleTech files its
Form 10-K for the fiscal year ended December 31, 2007; the effect of
TeleTech's failure to timely file all of its required reports under
the Securities and Exchange Act of 1934, including the potential of a
default under its credit facility; our ability to meet the
requirements of the NASDAQ Stock Market for continued listing of our
shares; any future decisions by the NASDAQ Stock Market regarding
continued listing of TeleTech's common shares; potential claims and
proceedings relating to such matters, including shareholder litigation
and action by the SEC and/or other governmental agencies; negative
tax or other implications for TeleTech resulting from any accounting
adjustments or other factors; our belief that we are continuing to
see strong demand for our services; the ability to close and ramp new
business opportunities that are currently being pursued or that are
in the final stages with existing and/or potential clients in order
to achieve our Business Outlook; estimated revenue from new, renewed,
and expanded client business as volumes may not materialize as
forecasted or be sufficient to achieve our Business Outlook; the
possibility of lower revenue or price pressure from our clients
experiencing a business downturn or merger in their business; greater
than anticipated competition in the BPO and customer management
markets, causing adverse pricing and more stringent contractual
terms; risks associated with losing or not renewing client
relationships, particularly large client agreements, or early
termination of a client agreement; the risk of losing clients due to
consolidation in the industries we serve; consumers' concerns or
adverse publicity regarding our clients' products; our ability to
execute our growth plans, including sales of new services; our
ability to achieve our year-end 2008 and 2009 financial goals,
including those set forth in our Business Outlook; risks associated
with attracting and retaining cost-effective labor at our delivery
centers; the possibility of additional asset impairments and
restructuring charges; risks associated with changes in foreign
currency exchange rates; our ability to find cost effective delivery
locations, obtain favorable lease terms, and build or retrofit
facilities in a timely and economic manner; risks associated with
business interruption due to weather, pandemic or terrorist-related
events; economic or political changes affecting the countries in
which we operate; achieving continued profit improvement in our
International BPO operations; changes in accounting policies and
practices promulgated by standard setting bodies; and new legislation
or government regulation that impacts the BPO and customer management
industry.
Investor Contacts:
Karen Breen
Investor Relations
303-397-8592
Media Contact:
KC Higgins
Media Relations
303-434-8163
