Dispersed Workforce in the U.K. Doubles With Global 500 Communications Client
ENGLEWOOD, CO, Oct 29, 2008 (MARKET WIRE via COMTEX News Network) -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most
geographically diverse global providers of business process
outsourcing (BPO) solutions, today announced that it has expanded its
TeleTech@Home(TM) dispersed workforce solution in the United Kingdom
with a Global 500 communications client.
The number of TeleTech@Home workers nearly doubles under the terms of
the expanded agreement. TeleTech will continue to provide @Home
associates for the client's sales team, seamlessly blending a virtual
workplace with a traditional one and augmenting current @Home
technical support work provided by TeleTech. Duties include inbound
sales management for new products to existing customers of the
client's service.
"In a challenging global economic climate, our clients must be able
to offer a higher quality customer experience as a differentiator,"
said Kenneth Tuchman, chairman and chief executive officer of
TeleTech. "TeleTech@Home allows clients to choose from multiple
workforce options, thus enabling seamless, consistent, local and
global service delivery."
The solution taps into TeleTech's proven, scalable, and centralized
technology architecture. Workbooth(TM), a unique and secure delivery
platform, enables TeleTech@Home associates to access the same
proprietary training, workflow, reporting, and quality tools as
TeleTech's 50,000+ delivery center employees. The platform also allows
secure access, monitoring, and reporting for TeleTech's Global 1000
client base.
Features of the TeleTech@Home offering include:
- Outstanding quality combined with greater flexibility and scalability
through the benefit of dispersed geography and proven processes
- Ability to reach a new and talented associate pool that includes
licensed and certified professionals in a variety of industries with
multiple years of experience
- Access to a unique and flexible associate population that includes
stay-at-home parents, workers with physical challenges that make office
commuting undesirable, and rural workers
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a
26-year history of designing, implementing, and managing critical
business processes for Global 1000 companies to help them improve
their customers' experience, expand their strategic capabilities, and
increase their operating efficiencies. By delivering a high-quality
customer experience through the effective integration of
customer-facing front-office processes with internal back-office
processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods
continually to design, implement, and enhance the business processes
we deliver to our clients and we also apply this methodology to our
own internal operations. We have developed deep domain expertise and
support approximately 250 business process outsourcing programs
serving 100 global clients in the automotive, communications and
media, financial services, government, healthcare, retail, technology
and travel and leisure industries. Our integrated global solutions
are provided by more than 50,000 employees utilizing 39,000
workstations across 89 delivery centers in 17 countries. For
additional information, visit www.TeleTech.com.
FORWARD-LOOKING STATEMENTS
Statements in this press release that relate to future results and
events (including statements about future financial and operating
performance) are forward-looking statements based on TeleTech's
current expectations. Actual results and events in future periods
could differ materially from those projected in these forward-looking
statements because of a number of risks and uncertainties including:
general economic, business and industry conditions; the loss of
business or lower volumes from significant clients; delivery center
utilization and labor rates; the pace at which we are able to ramp
new business; the effect of TeleTech's failure to timely file all of
its required reports under the Securities and Exchange Act of 1934
and its restatement of previously issued financial statements,
including shareholder litigation and action by the SEC and/or other
governmental agencies; negative tax or other implications for TeleTech
resulting from any accounting adjustments or other factors;
unexpected regulatory changes, tax laws, and data privacy measures;
data privacy issues; our ability to accurately predict geographic
revenue mix and seasonal sales trends; information technology and/or
delivery center interruptions; issues or matters that may arise from
governmental and/or administrative agency investigations; our ability
to successfully remediate identified internal control deficiencies;
litigation and governmental investigations or proceedings arising out
of or related to accounting and financial reporting matters;
fluctuations in foreign currency exchange rates along with our
ability to effectively hedge exposure to changes in foreign currency
exchange and/or interest rates; the ability to attract, retain and
motivate key personnel; and political instability, the effect of armed
hostilities, terrorism and natural disasters. A detailed discussion of
these and other factors that could affect our results is included in
TeleTech's SEC filings, including our Annual Report on Form 10-K for
the year ended December 31, 2007.
Investor Contacts:
Karen Breen
Investor Relations
303-397-8592
Media Contact:
KC Higgins
Media Relations
303-434-8163
