Award-Winning Sales Performance Leads to Multiyear Business Agreement
TEMPE, AZ, Sep 17, 2008 (MARKET WIRE via COMTEX News Network) -- Direct Alliance, a wholly owned subsidiary of TeleTech Holdings,
Inc. (NASDAQ: TTEC) and a leading business process outsourcing
provider of inside sales and marketing solutions, today announced it
has signed a multiyear agreement with a major broadband
communications company to provide outsourced inside sales.
Under the terms of the agreement, Direct Alliance will provide
business-to-consumer account management services that include account
acquisition,
up-sell, cross-sell and account retention. All services
will be provided by a Direct Alliance inside sales team focused on
inbound and outbound sales of the client's full suite of products and
services to business prospects and customers.
The Direct Alliance business model of integrating robust analytics,
electronic direct marketing, and inside sales capabilities make the
company an ideal partner for this Fortune 500 provider. "We're excited
to be part of building lasting and profitable relationships with
customers," said Judi Hand, president and general manager of Direct
Alliance. "The client's selection of Direct Alliance demonstrates
their confidence in our ability to ramp up quickly and deliver sales
results."
ABOUT DIRECT ALLIANCE
Direct Alliance offers sales and marketing outsourcing solutions for
its clients across a variety of countries and industries including
servers and hardware, retail, healthcare, software, electronics, and
telecommunications. Utilizing state-of-the art technology and best
practices, Direct Alliance provides integrated solutions such as
inside sales, direct marketing, analytics, e-commerce, and order
management, including one of its proprietary products, Verifraud, a
leading fraud management solution. These solutions enable
highly-recognized brands to extend their market coverage in small,
mid-size, and enterprise segments while accelerating sales with some
of the best revenue-to-expense ratios in the business process
outsourcing (BPO) industry. Founded in 1993, Direct Alliance is
headquartered in Tempe, Arizona and employs more than 750 people. It
is a wholly-owned subsidiary of TeleTech Holdings, Inc. (NASDAQ:
TTEC), a top 100 global outsourcing provider recognized by the
International Association of Outsourcing Professionals (IAOP). For
additional information, visit www.DirectAlliance.com or call
800.656.5827.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a
26-year history of designing, implementing, and managing critical
business processes for Global 1000 companies to help them improve
their customers' experience, expand their strategic capabilities, and
increase their operating efficiencies. By delivering a high-quality
customer experience through the effective integration of
customer-facing front-office processes with internal back-office
processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods
continually to design, implement, and enhance the business processes
we deliver to our clients and we also apply this methodology to our
own internal operations. We have developed deep domain expertise and
support approximately 250 business process outsourcing programs
serving 100 global clients in the automotive, communications and
media, financial services, government, healthcare, retail, technology
and travel and leisure industries. Our integrated global solutions
are provided by more than 50,000 employees utilizing 39,000
workstations across 89 delivery centers in 17 countries.
FORWARD-LOOKING STATEMENTS
Statements in this press release that relate to future results and
events (including statements about future financial and operating
performance) are forward-looking statements based on TeleTech's
current expectations. Actual results and events in future periods
could differ materially from those projected in these forward-looking
statements because of a number of risks and uncertainties including:
general economic, business and industry conditions; the loss of
business or lower volumes from significant clients; delivery center
utilization and labor rates; the pace at which we are able to ramp
new business; the effect of TeleTech's failure to timely file all of
its required reports under the Securities and Exchange Act of 1934
and its restatement of previously issued financial statements,
including shareholder litigation and action by the SEC and/or other
governmental agencies; negative tax or other implications for TeleTech
resulting from any accounting adjustments or other factors;
unexpected regulatory changes, tax laws, and data privacy measures;
data privacy issues; our ability to accurately predict geographic
revenue mix and seasonal sales trends; information technology and/or
delivery center interruptions; issues or matters that may arise from
governmental and/or administrative agency investigations; our ability
to successfully remediate identified internal control deficiencies;
litigation and governmental investigations or proceedings arising out
of or related to accounting and financial reporting matters;
fluctuations in foreign currency exchange rates along with our
ability to effectively hedge exposure to changes in foreign currency
exchange and/or interest rates; the ability to attract, retain and
motivate key personnel; and political instability, the effect of armed
hostilities, terrorism and natural disasters. A detailed discussion of
these and other factors that could affect our results is included in
TeleTech's SEC filings, including our Annual Report on Form 10-K for
the year ended December 31, 2007.
Investor Contacts:
Karen Breen
Investor Relations
303-397-8592
Media Contact:
KC Higgins
Media Relations
303-434-8163
