President Gloria Macapagal-Arroyo and CEO Kenneth Tuchman Discuss the Philippines as an Outsourcing Destination of ChoiceENGLEWOOD, CO, Sep 26, 2007 (MARKET WIRE via COMTEX News Network) -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most
geographically diverse global providers of business process
outsourcing (BPO) solutions, announced that its Chairman and CEO
Kenneth Tuchman is hosting a private luncheon today in honor of
Gloria Macapagal-Arroyo, president of the Republic of the
Philippines. On Thursday, the company is also participating in the
Business Processing Association of the Philippines (BPAP) Summit.
Both events are being held in New York City.
The TeleTech-hosted luncheon will highlight the relationship between
the Philippines and TeleTech and provide guests the opportunity to
engage in an open discussion with President Arroyo and Mr. Tuchman on
the country and its economy. Tomorrow, President Arroyo will be the
keynote speaker at the BPAP Summit, a conference designed to attract
investors and other organizations interested in the Philippines BPO
industry. At the conference, TeleTech's Philippines Country Manager
Maulik Parekh will lead a panel discussion on setting up BPO
operations in the regions outside metro Manila, the country's
business hub.
TeleTech first expanded into the Philippines in 2001. Since that
time, the country has become TeleTech's fastest-growing geography,
boasting unprecedented growth from several hundred employees five
years ago to 13,000 employees in 10 delivery centers today.
"Congratulations to TeleTech for being the largest BPO provider in
our country," Philippine President Gloria Macapagal-Arroyo said during
her recent tour of TeleTech's Philippine operations.
TeleTech's centers in the Philippines offer front- to back-office
business process support to Global 1000 clients. The company's
Filipino employees handle a variety of complex business transactions
including technical support, claims and loan processing, online
sales, and lifecycle customer management for leading companies in the
telecommunications, retail, technology, insurance, and financial
services industries.
"TeleTech's global sourcing model supports our clients' strategic
initiatives to expand and diversify technical and customer support
all over the world," said Kenneth Tuchman, chairman and chief
executive officer at TeleTech. "Our expertise in the Philippines as
the largest BPO employer, in addition to the human capital talent
available and our longtime presence there, make TeleTech the ideal
partner for companies looking to the Philippines as an outsourcing
destination."
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a
25-year history of designing, implementing, and managing critical
business processes for Global 1000 companies to help them improve
their customers' experience, expand their strategic capabilities, and
increase their operating efficiencies. By delivering a high-quality
customer experience through the effective integration of
customer-facing front-office processes with internal back-office
processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods
continually to design, implement, and enhance the business processes
we deliver to our clients and we also apply this methodology to our
own internal operations. We have developed deep domain expertise and
support approximately 300 business process outsourcing programs
serving approximately 135 global clients in the automotive,
communications, financial services, government, healthcare, retail,
technology and travel and leisure industries. Our integrated global
solutions are provided by 50,000 employees utilizing 34,000
workstations across 88 delivery centers in 18 countries.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements
that involve risks and uncertainties. The projections and statements
contained in these forward-looking statements involve known and
unknown risks, uncertainties and other factors that may cause our
actual results, performance, or achievements to be materially
different from any future results, performance, or achievements
expressed or implied by the forward-looking statements. All
statements not based on historical fact are forward-looking
statements that involve substantial risks and uncertainties. In
accordance with the Private Securities Litigation Reform Act of 1995,
following are important factors that could cause our actual results
to differ materially from those expressed or implied by such
forward-looking statements, including but not limited to the
following: our belief that we are continuing to see strong demand for
our services and that sales cycles are shortening; the ability to
close and ramp new business opportunities that are currently being
pursued or that are in the final stages with existing and/or
potential clients in order to achieve our Business Outlook; estimated
revenue from new, renewed, and expanded client business as volumes
may not materialize as forecasted or be sufficient to achieve our
Business Outlook; the possibility of lower revenue or price pressure
from our clients experiencing a business downturn or merger in their
business; greater than anticipated competition in the BPO and
customer management market, causing adverse pricing and more
stringent contractual terms; risks associated with losing or not
renewing client relationships, particularly large client agreements,
or early termination of a client agreement; the risk of losing
clients due to consolidation in the industries we serve; consumers'
concerns or adverse publicity regarding our clients' products; our
ability to execute our growth plans, including sales of new services
(such as TeleTech OnDemand(TM)); our ability to achieve our year-end
2007 and 2008 financial goals, including those set forth in our
Business Outlook; the possibility of our Database Marketing and
Consulting segment not increasing revenue, lowering costs, or
returning to profitability or the potential terms of a divestiture of
this segment, which could result in an additional impairment of its
long-lived assets; risks associated with attracting and retaining
cost-effective labor at our delivery centers; the possibility of
additional asset impairments and restructuring charges; risks
associated with changes in foreign currency exchange rates; our
ability to find cost effective delivery locations, obtain favorable
lease terms, and build or retrofit facilities in a timely and
economic manner; risks associated with business interruption due to
weather, pandemic or terrorist-related events; economic or political
changes affecting the countries in which we operate; achieving
continued profit improvement in our International BPO operations;
changes in accounting policies and practices promulgated by standard
setting bodies; and new legislation or government regulation that
impacts the BPO and customer management industry.
Please refer to the Company's filings with the Securities and
Exchange Commission, including the Company's Quarterly Report on Form
10-Q for the quarter ended June 30, 2007, the Registration Statement
on Form S-3 filed on March 19, 2007 and the Annual Report on Form
10-K for the year ended December 31, 2006, for a detailed discussion
of factors discussed above and other important factors that may
impact the Company's business, results of operations, financial
condition, and cash flows. The Company assumes no obligation to
update its forward-looking statements to reflect actual results or
changes in factors affecting such forward-looking statements.
Investor Contacts:
Karen Breen
Investor Relations
303-397-8592
Jennifer Martin
Investor Relations
303-397-8634
Media Contact:
KC Higgins
Media Relations
303-434-8163
SOURCE: TeleTech Holdings
