New Globally Supported Program Offers Complex Technical Support and Services
ENGLEWOOD, CO, Oct 16, 2007 (MARKET WIRE via COMTEX News Network) -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most
geographically diverse global providers of business process
outsourcing (BPO) solutions, today announced that it has signed a new
long-term agreement with a large technology hardware company to offer
technical support and customer management to U.S.-based consumers
from various global locations.
The client, a Fortune 50 technology products company, has been
strategically working to improve quality and focus on the levels of
support that most benefit the client's broad customer base. TeleTech
will provide an efficient, streamlined solution focused on the
metrics that most impact the customer experience. Services include
proprietary systems and globally deployed processes from various
near-shore and offshore locations.
The agreement will begin with nearly 1000 full-time employees from
standardized TeleTech sites around the world. TeleTech will support
Tier I and Tier II technical support and a variety of customer
management solutions. TeleTech will also provide inbound support for
maintenance, renewal, up-sell, cross-sell, billing, and general
product information as well as outbound call-backs.
"TeleTech's global sourcing model supports the client's strategic
initiatives to consolidate its technical and customer support and
improve the quality of service delivery," said Kenneth Tuchman,
chairman and chief executive officer at TeleTech. "Our expertise as a
25-year BPO employer, in addition to the excellent service and
technical support skills available from our worldwide locations, make
TeleTech the ideal partner for this new program."
TeleTech, a leader in serving the technology industry, brings
together advanced technologies and human resources to deliver superior
return on investment to clients through high-value, innovative
solutions. TeleTech assists clients with agility and growth by
transforming their infrastructure and business processes to optimize
existing assets, lower costs, and provide new revenue streams.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a
25-year history of designing, implementing, and managing critical
business processes for Global 1000 companies to help them improve
their customers' experience, expand their strategic capabilities, and
increase their operating efficiencies. By delivering a high-quality
customer experience through the effective integration of
customer-facing front-office processes with internal back-office
processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods
continually to design, implement, and enhance the business processes
we deliver to our clients and we also apply this methodology to our
own internal operations. We have developed deep domain expertise and
support approximately 300 business process outsourcing programs
serving approximately 135 global clients in the automotive,
communications, financial services, government, healthcare, retail,
technology and travel and leisure industries. Our integrated global
solutions are provided by 50,000 employees utilizing 34,000
workstations across 88 delivery centers in 18 countries.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements
that involve risks and uncertainties. The projections and statements
contained in these forward-looking statements involve known and
unknown risks, uncertainties and other factors that may cause our
actual results, performance, or achievements to be materially
different from any future results, performance, or achievements
expressed or implied by the forward-looking statements. All
statements not based on historical fact are forward-looking
statements that involve substantial risks and uncertainties. In
accordance with the Private Securities Litigation Reform Act of 1995,
following are important factors that could cause our actual results
to differ materially from those expressed or implied by such
forward-looking statements, including but not limited to the
following: our belief that we are continuing to see strong demand for
our services and that sales cycles are shortening; the ability to
close and ramp new business opportunities that are currently being
pursued or that are in the final stages with existing and/or
potential clients in order to achieve our Business Outlook; estimated
revenue from new, renewed, and expanded client business as volumes
may not materialize as forecasted or be sufficient to achieve our
Business Outlook; the possibility of lower revenue or price pressure
from our clients experiencing a business downturn or merger in their
business; greater than anticipated competition in the BPO and
customer management market, causing adverse pricing and more
stringent contractual terms; risks associated with losing or not
renewing client relationships, particularly large client agreements,
or early termination of a client agreement; the risk of losing
clients due to consolidation in the industries we serve; consumers'
concerns or adverse publicity regarding our clients' products; our
ability to execute our growth plans, including sales of new services;
our ability to achieve our year-end 2007 and 2008 financial goals,
including those set forth in our Business Outlook; risks associated
with attracting and retaining cost-effective labor at our delivery
centers; the possibility of additional asset impairments and
restructuring charges; risks associated with changes in foreign
currency exchange rates; our ability to find cost effective delivery
locations, obtain favorable lease terms, and build or retrofit
facilities in a timely and economic manner; risks associated with
business interruption due to weather, pandemic or terrorist-related
events; economic or political changes affecting the countries in
which we operate; achieving continued profit improvement in our
International BPO operations; changes in accounting policies and
practices promulgated by standard setting bodies; and new legislation
or government regulation that impacts the BPO and customer management
industry.
Please refer to the Company's filings with the Securities and
Exchange Commission, including the Company's Quarterly Report on Form
10-Q for the quarter ended June 30, 2007, the Registration Statement
on Form S-3 filed on March 19, 2007 and the Annual Report on Form
10-K for the year ended December 31, 2006, for a detailed discussion
of factors discussed above and other important factors that may
impact the Company's business, results of operations, financial
condition, and cash flows. The Company assumes no obligation to
update its forward-looking statements to reflect actual results or
changes in factors affecting such forward-looking statements.
Investor Contacts:
Karen Breen
Investor Relations
303-397-8592
Jennifer Martin
Investor Relations
303-397-8634
Media Contact:
KC Higgins
Media Relations
303-434-8163
