New Program Targets Technical Support and Training Programs
ENGLEWOOD, CO, Jul 25, 2007 (MARKET WIRE via COMTEX News Network) -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most
geographically diverse global providers of business process
outsourcing (BPO) solutions, today announced that it has signed a
multiyear agreement with a leading global money transfer services
company.
The client, a Fortune 500 financial services company, has selected
TeleTech to provide BPO services in three major business areas
including product technical support, retail agent technical training,
and in designing the client's virtual agent campus. Under the terms
of the agreement, TeleTech will provide a comprehensive front- to
back-office solution to address complex Tier I and Tier II technical
support needs for in-store agents. The work requires deep
understanding of intricate client applications and all associated
hardware and ancillary equipment used to support money transfer
operations.
In addition to complex technical support of the client's money
transfer product, TeleTech will provide training services to new
agents for nine unique money transfer program types. TeleTech will
also develop and implement the instructional design and global
standards for the client's new virtual agent campus. TeleTech will
build and launch an internal marketing campaign and extensive
communications collateral to publicize the launch of the new campus.
TeleTech's global sourcing model supports the client's strategic
initiatives to expand and diversify globally and selectively to
expand agent network and biller relationships, allowing the client to
build brand and consumer experience through consistency and quality
everywhere in the world.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a
25-year history of designing, implementing, and managing critical
business processes for Global 1000 companies to help them improve
their customers' experience, expand their strategic capabilities, and
increase their operating efficiencies. By delivering a high-quality
customer experience through the effective integration of
customer-facing front-office processes with internal back-office
processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods
continually to design, implement, and enhance the business processes
we deliver to our clients and we also apply this methodology to our
own internal operations. We have developed deep domain expertise and
support approximately 300 business process outsourcing programs
serving approximately 130 global clients in the automotive,
communications, financial services, government, healthcare, retail,
technology and travel and leisure industries. Our integrated global
solutions are provided by 49,000 employees utilizing 33,200
workstations across 88 delivery centers in 18 countries.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements
that involve risks and uncertainties. The projections and statements
contained in these forward-looking statements involve known and
unknown risks, uncertainties and other factors that may cause our
actual results, performance, or achievements to be materially
different from any future results, performance, or achievements
expressed or implied by the forward-looking statements. All
statements not based on historical fact are forward-looking
statements that involve substantial risks and uncertainties. In
accordance with the Private Securities Litigation Reform Act of 1995,
following are important factors that could cause our actual results
to differ materially from those expressed or implied by such
forward-looking statements, including but not limited to the
following: our belief that we are continuing to see strong demand for
our services and that sales cycles are shortening; the ability to
close and ramp new business opportunities that are currently being
pursued or that are in the final stages with existing and/or
potential clients in order to achieve our Business Outlook; estimated
revenue from new, renewed, and expanded client business as volumes
may not materialize as forecasted or be sufficient to achieve our
Business Outlook; the possibility of lower revenue or price pressure
from our clients experiencing a business downturn or merger in their
business; greater than anticipated competition in the BPO and
customer management market, causing adverse pricing and more
stringent contractual terms; risks associated with losing or not
renewing client relationships, particularly large client agreements,
or early termination of a client agreement; the risk of losing
clients due to consolidation in the industries we serve; consumers'
concerns or adverse publicity regarding our clients' products; our
ability to execute our growth plans, including sales of new services
(such as TeleTech OnDemand(TM)); our ability to achieve our year-end
2007 and 2008 financial goals, including those set forth in our
Business Outlook; achieving continued profit improvement in our
International Business Process Outsourcing (BPO) operations; risks
associated with attracting and retaining cost-effective labor at our
delivery centers; the possibility of additional asset impairments and
restructuring charges; risks associated with changes in foreign
currency exchange rates; the possibility of future impairments and /
or restructuring charges in our Database Marketing and Consulting
segment; our ability to find cost effective delivery locations,
obtain favorable lease terms, and build or retrofit facilities in a
timely and economic manner; risks associated with business
interruption due to weather, pandemic or terrorist-related events;
economic or political changes affecting the countries in which we
operate; changes in accounting policies and practices promulgated by
standard setting bodies; and new legislation or government regulation
that impacts the BPO and customer management industry.
Please refer to the Company's filings with the Securities and
Exchange Commission, including the Company's Quarterly Report on Form
10-Q for the quarter ended March 31, 2007, the Form S-3 Registration
Statement filed on March 19, 2007 and the Annual Report on Form 10-K
for the year ended December 31, 2006, for a detailed discussion of
factors discussed above and other important factors that may impact
the Company's business, results of operations, financial condition,
and cash flows. The Company assumes no obligation to update its
forward-looking statements to reflect actual results or changes in
factors affecting such forward-looking statements.
Investor Contacts:
Karen Breen
Jennifer Martin
Investor Relations
303-397-8592
303-397-8634
Media Contact:
KC Higgins
Media Relations
303-434-8163
