New Program Reinforces TeleTech's Pioneering Leadership in the Hosted BPO
ENGLEWOOD, Colo., June 5 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), one of the largest and most geographically diverse global
providers of business process outsourcing (BPO) solutions, today announced
that it has signed a multiyear agreement with The Kempe Foundation for the
Prevention and Treatment of Child Abuse and Neglect, recognized as the world
leader in child abuse treatment programs.
Under the terms of the agreement, Kempe will use the TeleTech OnDemand
hosted BPO solution for automatic call distribution and self-service solutions.
The solution allows Kempe to minimize variable costs, allowing more assets to
be applied toward various prevention and treatment programs to help abused and
neglected children. Directed by some of the nation's leading child abuse
experts, the Kempe Center hosts nine innovative programs that treat abused
children, train medical professionals, and research new treatment methods.
"Thanks to TeleTech, we now have the capacity to streamline important
calls for help from the community and to expand our ability to make Kempe's
expertise available to the public and professionals for assistance," said
Steven Demby, chairman of the board of The Kempe Foundation. "Together, we
will provide an even greater voice for children as we grow our model programs
and services to help protect more of our nation's children."
"With our hosted solution, The Kempe Foundation can tap into a
globally-connected and highly scalable BPO environment with a simple broadband
connection to our network, "said Kenneth Tuchman, TeleTech chairman and chief
executive officer. "This partnership reaffirms our thought leadership in the
hosted BPO market and supports our mission to improve the well-being of our
local neighborhoods while supporting important causes worldwide."
TeleTech employees across the world partner with local and national
organizations to take part in volunteer activities that benefit their
communities at local and global levels.
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a 25-year
history of designing, implementing, and managing critical business processes
for Global 1000 companies to help them improve their customers' experience,
expand their strategic capabilities, and increase their operating efficiencies.
By delivering a high-quality customer experience through the effective
integration of customer-facing front-office processes with internal back-
office processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods continually to
design, implement, and enhance the business processes we deliver to our
clients and we also apply this methodology to our own internal operations. We
have developed deep domain expertise and support approximately 300 business
process outsourcing programs serving approximately 130 global clients in the
automotive, communications, financial services, government, healthcare, retail,
technology and travel and leisure industries. Our integrated global solutions
are provided by 49,000 employees utilizing 33,200 workstations across 88
delivery centers in 17 countries.
The Kempe Foundation, a 501(c)(3) nonprofit organization, provides the
education, advocacy and fundraising support for the work of The Kempe Center
for the Prevention and Treatment of Child Abuse and Neglect. Headquartered in
Denver, CO, The Kempe Center is recognized as the world leader in child abuse
treatment programs and for over forty years has been at the forefront in the
fight against child abuse. For more information, visit www.kempe.org or call
The Kempe Foundation at 303-864-5300.
This press release may contain certain forward-looking statements that
involve risks and uncertainties. The projections and statements contained in
these forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause our actual results, performance,
or achievements to be materially different from any future results,
performance, or achievements expressed or implied by the forward-looking
statements. All statements not based on historical fact are forward-looking
statements that involve substantial risks and uncertainties. In accordance
with the Private Securities Litigation Reform Act of 1995, following are
important factors that could cause our actual results to differ materially
from those expressed or implied by such forward-looking statements, including
but not limited to the following: our belief that we are continuing to see
strong demand for our services and that sales cycles are shortening; the
ability to close and ramp new business opportunities that are currently being
pursued or that are in the final stages with existing and/or potential clients
in order to achieve our Business Outlook; estimated revenue from new, renewed,
and expanded client business as volumes may not materialize as forecasted or
be sufficient to achieve our Business Outlook; the possibility of lower
revenue or price pressure from our clients experiencing a business downturn or
merger in their business; greater than anticipated competition in the BPO and
customer management market, causing adverse pricing and more stringent
contractual terms; risks associated with losing or not renewing client
relationships, particularly large client agreements, or early termination of a
client agreement; the risk of losing clients due to consolidation in the
industries we serve; consumers' concerns or adverse publicity regarding our
clients' products; our ability to execute our growth plans, including sales of
new services (such as TeleTech OnDemand(TM)); our ability to achieve our year-
end 2007 and 2008 financial goals, including those set forth in our Business
Outlook; achieving continued profit improvement in our International Business
Process Outsourcing (BPO) operations; risks associated with attracting and
retaining cost-effective labor at our delivery centers; the possibility of
additional asset impairments and restructuring charges; risks associated with
changes in foreign currency exchange rates; the possibility of future
impairments and / or restructuring charges in our Database Marketing and
Consulting segment; our ability to find cost effective delivery locations,
obtain favorable lease terms, and build or retrofit facilities in a timely and
economic manner; risks associated with business interruption due to weather,
pandemic or terrorist-related events; economic or political changes affecting
the countries in which we operate; changes in accounting policies and
practices promulgated by standard setting bodies; and new legislation or
government regulation that impacts the BPO and customer management industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Quarterly Report on Form 10-Q for the
quarter ended March 31, 2007 and the Annual Report on Form 10-K for the year
ended December 31, 2006, for a detailed discussion of factors discussed above
and other important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
Both of TeleTech Holdings, Inc.