Seasoned Sales and Marketing Executive to Lead Direct Alliance CorporationENGLEWOOD, Colo., April 2, 2007 /PRNewswire-FirstCall via COMTEX News Network/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), one of the largest and most geographically diverse global
providers of business process outsourcing (BPO) solutions, today announced
that it has named Judi Hand as president and general manager of Direct
Alliance Corporation (DAC).
Hand has more than 18 years of experience in selling, marketing, and
servicing business customers at all levels. In her most recent post as senior
vice president of enterprise sales with AT&T, she led a nationwide team of
1900 sales professionals responsible for addressing the full range of
networking needs for AT&T business customers, and she managed a $6.4 billion
annual revenue flow. Additionally, Hand was personally responsible for
managing executive client relationships with AT&T enterprise sales accounts.
Prior to that role, Hand was vice president of the AT&T business services
small and mid-sized business markets division. She was responsible for
attaining a $4.2 billion revenue stream and approximately 2400 sales people.
Before joining AT&T in January 2003, Hand was senior vice president of
sales and customer care for the small business and consumer markets at Qwest.
She has also served as chief marketing officer for U S WEST Dex and executive
director of solutions marketing and director of market strategy development
for U S WEST.
"Judi is ideally suited to ignite our aggressive growth strategy for DAC
based on her extensive track record of success in customer segmentation,
strategic pricing, brand management, and growing revenue," said Kenneth
Tuchman, chairman and chief executive officer at TeleTech. "She has
successfully led large sales and marketing organizations and grown a wide
range of accounts, from the Fortune 500 through the small and medium business
sector. I am excited to welcome Judi on board and to have her as a member of
our operating committee."
Hand began her career with Northwestern Bell Telephone Company in 1984.
She holds an MBA from Stanford University and a BSBA in
communications/marketing from the University of Nebraska.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a 25-year
history of designing, implementing, and managing critical business processes
for Global 1000 companies to help them improve their customers' experience,
expand their strategic capabilities, and increase their operating efficiencies.
By delivering a high-quality customer experience through the effective
integration of customer-facing front-office processes with internal
back-office processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods continually to
design, implement, and enhance the business processes we deliver to our
clients and we also apply this methodology to our own internal operations. We
have developed deep domain expertise and support approximately 300 business
process outsourcing programs serving approximately 135 global clients in the
automotive, communications, financial services, government, healthcare, retail,
technology and travel and leisure industries. Our integrated global solutions
are provided by 47,000 employees utilizing 33,600 workstations across 88
business process Delivery Centers in 17 countries.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements that
involve risks and uncertainties. The projections and statements contained in
these forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause our actual results, performance,
or achievements to be materially different from any future results,
performance, or achievements expressed or implied by the forward-looking
statements. All statements not based on historical fact are forward-looking
statements that involve substantial risks and uncertainties. In accordance
with the Private Securities Litigation Reform Act of 1995, following are
important factors that could cause our actual results to differ materially
from those expressed or implied by such forward-looking statements, including
but not limited to the following: our belief that we are continuing to see
strong demand for our services and that sales cycles are shortening; the
ability to close and ramp new business opportunities that are currently being
pursued or that are in the final stages with existing and/or potential clients
in order to achieve our Business Outlook; estimated revenue from new, renewed,
and expanded client business as volumes may not materialize as forecasted or
be sufficient to achieve our Business Outlook; the possibility of lower
revenue or price pressure from our clients experiencing a business downturn or
merger in their business; greater than anticipated competition in the BPO and
customer management market, causing adverse pricing and more stringent
contractual terms; risks associated with losing or not renewing client
relationships, particularly large client agreements, or early termination of a
client agreement; the risk of losing clients due to consolidation in the
industries we serve; consumers' concerns or adverse publicity regarding our
clients' products; our ability to execute our growth plans, including sales of
new services (such as TeleTech OnDemand(TM)); our ability to achieve our
year-end 2007 and 2008 financial goals, including those set forth in our
Business Outlook; achieving continued profit improvement in our International
Business Process Outsourcing (BPO) operations; risks associated with
attracting and retaining cost-effective labor at our delivery centers; the
possibility of additional asset impairments and restructuring charges; risks
associated with changes in foreign currency exchange rates; the possibility of
future impairments and / or restructuring charges in our Database Marketing
and Consulting segment; our ability to find cost effective delivery locations,
obtain favorable lease terms, and build or retrofit facilities in a timely and
economic manner; risks associated with business interruption due to weather,
pandemic or terrorist-related events; economic or political changes affecting
the countries in which we operate; changes in accounting policies and
practices promulgated by standard setting bodies; and new legislation or
government regulation that impacts the BPO and customer management industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Annual Report on Form 10-K for the year
ended December 31, 2006, for a detailed discussion of factors discussed above
and other important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
Karen Breen
Investor Relations
+1-303-397-8592
KC Higgins
Public Relations
+1-303-434-8163
Both of TeleTech Holdings, Inc.
