New Deployment Launched Under Current Agreement
ENGLEWOOD, CO, Oct 09, 2007 (MARKET WIRE via COMTEX News Network) -- TeleTech Government Solutions, LLC, an affiliate of TeleTech
Holdings, Inc. (NASDAQ: TTEC), is now offering its self-service Web
site, in addition to an operator-assisted help desk, to citizens of
Japan to enable them to obtain real-time visa information and support
services with greater convenience and efficiency. The VisaPoint(TM)
Web site, commissioned by the U.S. State Department, is expected to
increase the number of qualified applicants visiting the United
States from countries around the world.
Historically, visa information services were handled internally by
consular staff or through user-pays customer management centers.
However, TeleTech Government Solutions and the U.S. State Department
have partnered to enhance these services using the Internet.
Directly and indirectly with the State Department's Bureau of
Consular Affairs and with its business partners, TeleTech currently
provides visa solutions in 21 countries including Japan.
The U.S. Embassy in Japan will introduce the self-service VisaPoint
email inquiry solution and the operator-assisted help desk for
nonimmigrant and immigrant visa applicants in Japan. The service is
based on similar models operating across Europe, Latin America, and
Asia and provides timely and accurate information to the public
regarding how to apply for a visa to enter the United States.
VisaPoint is the only official source of general visa information
from the U.S. Embassy via telephone and email.
"By leveraging advanced technology and the ease of the Internet,
TeleTech's VisaPoint provides citizens like those in Japan with a
direct and flexible means to access the information they require,"
said John Damian, executive vice president of business development
for TeleTech Government Solutions. "VisaPoint has better equipped the
U.S. embassies and consulates worldwide to manage issues associated
with the growing number of applicants."
The newly launched VisaPoint Web site offers comprehensive visa
information that is fully accessible in Japanese and provides
fee-based information about the visa application process and visa
law. The site also supports an administration tool for quickly
updating Web content to accommodate changes in the visa law or
regulations. Security is protected through a gate entry report,
controlling applicant flow.
ABOUT TELETECH GOVERNMENT SOLUTIONS:
TeleTech Government Solutions provides full service front- and
back-office business process outsourcing and customer management
services on five continents. The company helps government agencies
implement large-scale solutions tailored to meet specific needs and
challenges by delivering customer management, transaction-based
processing, and database marketing services. TeleTech's comprehensive
solutions include fully managed, OnDemand services including
infrastructure, software, and business intelligence, interactive
voice response (IVR), self-help Web, back-office processing,
fulfilment, training, staffing, and other management applications.
For more information visit www.teletechgovernment.com.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a
25-year history of designing, implementing, and managing critical
business processes for Global 1000 companies to help them improve
their customers' experience, expand their strategic capabilities, and
increase their operating efficiencies. By delivering a high-quality
customer experience through the effective integration of
customer-facing front-office processes with internal back-office
processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods
continually to design, implement, and enhance the business processes
we deliver to our clients and we also apply this methodology to our
own internal operations. We have developed deep domain expertise and
support approximately 300 business process outsourcing programs
serving approximately 135 global clients in the automotive,
communications, financial services, government, healthcare, retail,
technology and travel and leisure industries. Our integrated global
solutions are provided by 50,000 employees utilizing 34,000
workstations across 88 delivery centers in 18 countries.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements
that involve risks and uncertainties. The projections and statements
contained in these forward-looking statements involve known and
unknown risks, uncertainties and other factors that may cause our
actual results, performance, or achievements to be materially
different from any future results, performance, or achievements
expressed or implied by the forward-looking statements. All
statements not based on historical fact are forward-looking
statements that involve substantial risks and uncertainties. In
accordance with the Private Securities Litigation Reform Act of 1995,
following are important factors that could cause our actual results
to differ materially from those expressed or implied by such
forward-looking statements, including but not limited to the
following: our belief that we are continuing to see strong demand for
our services and that sales cycles are shortening; the ability to
close and ramp new business opportunities that are currently being
pursued or that are in the final stages with existing and/or
potential clients in order to achieve our Business Outlook; estimated
revenue from new, renewed, and expanded client business as volumes
may not materialize as forecasted or be sufficient to achieve our
Business Outlook; the possibility of lower revenue or price pressure
from our clients experiencing a business downturn or merger in their
business; greater than anticipated competition in the BPO and
customer management market, causing adverse pricing and more
stringent contractual terms; risks associated with losing or not
renewing client relationships, particularly large client agreements,
or early termination of a client agreement; the risk of losing
clients due to consolidation in the industries we serve; consumers'
concerns or adverse publicity regarding our clients' products; our
ability to execute our growth plans, including sales of new services;
our ability to achieve our year-end 2007 and 2008 financial goals,
including those set forth in our Business Outlook; risks associated
with attracting and retaining cost-effective labor at our delivery
centers; the possibility of additional asset impairments and
restructuring charges; risks associated with changes in foreign
currency exchange rates; our ability to find cost effective delivery
locations, obtain favorable lease terms, and build or retrofit
facilities in a timely and economic manner; risks associated with
business interruption due to weather, pandemic or terrorist-related
events; economic or political changes affecting the countries in
which we operate; achieving continued profit improvement in our
International BPO operations; changes in accounting policies and
practices promulgated by standard setting bodies; and new legislation
or government regulation that impacts the BPO and customer management
industry.
Please refer to the Company's filings with the Securities and
Exchange Commission, including the Company's Quarterly Report on Form
10-Q for the quarter ended June 30, 2007, the Registration Statement
on Form S-3 filed on March 19, 2007 and the Annual Report on Form
10-K for the year ended December 31, 2006, for a detailed discussion
of factors discussed above and other important factors that may
impact the Company's business, results of operations, financial
condition, and cash flows. The Company assumes no obligation to
update its forward-looking statements to reflect actual results or
changes in factors affecting such forward-looking statements.
Investor Contacts:
Karen Breen
Investor Relations
303-397-8592
Jennifer Martin
Investor Relations
303-397-8634
Media Contact:
KC Higgins
Media Relations
303-434-8163
