TeleTech to Support New Telephony ServiceENGLEWOOD, Colo., March 27, 2007 /PRNewswire-FirstCall via COMTEX News Network/ -- TeleTech Holdings,
Inc. (Nasdaq: TTEC), one of the largest and most geographically diverse global
providers of business process outsourcing (BPO) solutions, today announced
that it has signed a multiyear agreement with a current broadband
communications client. The client has significantly expanded its strategic
agreement with TeleTech to provide complex repair support for its new
telephony offering.
The client, a Fortune 500 communications services provider, first began
working with TeleTech in December 2002 and the business has continued to grow
since that time. Under the expanded agreement, TeleTech will provide complex
technical support for the client's new telephony offering. Support will
include repair troubleshooting, inbound inquiries, and service and
installation booking. TeleTech currently provides multilingual front- and
back-office services for the client's high-speed data customers.
"We value our longstanding relationship with this communications client
and remain committed to its continued success as an industry leader," said Ken
Tuchman, chairman and chief executive officer of TeleTech. "Our suite of
diversified offerings and our ability to handle both front- and back-office
outsourcing needs make us an ideal partner for an industry veteran like this
one. We are proud that the client recognizes our commitment to innovation and
best practices and this expanded scope of services is a testament to that
commitment," said Tuchman.
TeleTech, a leader in serving the communications services industry, brings
together advanced technologies and human capital to deliver superior return on
investment to clients through high-value, innovative solutions. TeleTech
assists clients with agility and growth by transforming their infrastructure
and business processes to optimize existing assets, lower costs, and provide
new revenue streams. In addition to communications clients, TeleTech provides
configurable solutions across five other industries.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a 25-year
history of designing, implementing, and managing critical business processes
for Global 1000 companies to help them improve their customers' experience,
expand their strategic capabilities, and increase their operating
efficiencies. By delivering a high-quality customer experience through the
effective integration of customer-facing front-office processes with internal
back-office processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods continually to
design, implement, and enhance the business processes we deliver to our
clients and we also apply this methodology to our own internal operations. We
have developed deep domain expertise and support approximately 300 business
process outsourcing programs serving approximately 135 global clients in the
automotive, communications, financial services, government, healthcare,
retail, technology and travel and leisure industries. Our integrated global
solutions are provided by 47,000 employees utilizing 33,600 workstations
across 88 business process Delivery Centers in 17 countries.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements that
involve risks and uncertainties. The projections and statements contained in
these forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause our actual results,
performance, or achievements to be materially different from any future
results, performance, or achievements expressed or implied by the forward-
looking statements. All statements not based on historical fact are forward-
looking statements that involve substantial risks and uncertainties. In
accordance with the Private Securities Litigation Reform Act of 1995,
following are important factors that could cause our actual results to differ
materially from those expressed or implied by such forward-looking statements,
including but not limited to the following: our belief that we are continuing
to see strong demand for our services and that sales cycles are shortening;
the ability to close and ramp new business opportunities that are currently
being pursued or that are in the final stages with existing and/or potential
clients in order to achieve our Business Outlook; estimated revenue from new,
renewed, and expanded client business as volumes may not materialize as
forecasted or be sufficient to achieve our Business Outlook; the possibility
of lower revenue or price pressure from our clients experiencing a business
downturn or merger in their business; greater than anticipated competition in
the BPO and customer management market, causing adverse pricing and more
stringent contractual terms; risks associated with losing or not renewing
client relationships, particularly large client agreements, or early
termination of a client agreement; the risk of losing clients due to
consolidation in the industries we serve; consumers' concerns or adverse
publicity regarding our clients' products; our ability to execute our growth
plans, including sales of new services (such as TeleTech OnDemand(TM)); our
ability to achieve our year-end 2007 and 2008 financial goals, including those
set forth in our Business Outlook; achieving continued profit improvement in
our International Business Process Outsourcing (BPO) operations; risks
associated with attracting and retaining cost-effective labor at our delivery
centers; the possibility of additional asset impairments and restructuring
charges; risks associated with changes in foreign currency exchange rates; the
possibility of future impairments and / or restructuring charges in our
Database Marketing and Consulting segment; our ability to find cost effective
delivery locations, obtain favorable lease terms, and build or retrofit
facilities in a timely and economic manner; risks associated with business
interruption due to weather, pandemic or terrorist-related events; economic or
political changes affecting the countries in which we operate; changes in
accounting policies and practices promulgated by standard setting bodies; and
new legislation or government regulation that impacts the BPO and customer
management industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Annual Report on Form 10-K for the year
ended December 31, 2006, for a detailed discussion of factors discussed above
and other important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
Karen Breen
Investor Relations
+1-303-397-8592
KC Higgins
Public Relations
+1-303-434-8163
Both of TeleTech Holdings, Inc.
