Company Commemorates a Quarter-Century of Pioneering Innovation in Its Industry
ENGLEWOOD, CO, Oct 23, 2007 (MARKET WIRE via COMTEX News Network) -- TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most
geographically diverse global providers of business process
outsourcing (BPO) solutions, is celebrating its silver anniversary.
What began with a couple of workers in a nursery school building in
Los Angeles back in 1982 has become one of the largest global players
in the BPO field, with offices in 19 countries and 88 delivery
locations around the world. TeleTech was among the first in its
industry to establish an "all-shore" approach to outsourcing, by
expanding to near-shore and offshore locations including Canada,
Mexico, and Australia, the U.K., and South America in the 1990s and
growing into European, Asian, African, and @Home markets during the
last 10 years.
TeleTech was the first global BPO provider to integrate its delivery
capabilities into a worldwide, centralized platform to handle
internal and external human resources, technology, quality, training,
and reporting from a few strategic, centralized locations. These
locations provide all of TeleTech's 88 field operations with
standardized tools and best practices, enabling the company to serve
the best-known global brands in targeted vertical industries
including communications, financial services, healthcare,
hospitality, retail, technology, and transportation.
During the past 25 years, TeleTech has also pioneered a proprietary
suite of human capital tools, standardized worldwide operating
practices, and invested in innovative offerings that include
e-commerce solutions and professional and hosted services.
"Our employees' hard work and commitment to innovation throughout
years has stood the test of time," said Kenneth Tuchman, TeleTech
chairman and chief executive officer. "Our culture of innovation and
thought leadership allowed us to expand our breadth and depth of
services so that we can deliver leaner, more robust processes in a
repeatable, predictable, and stable fashion -- from locations all
around the world. We will continue to innovate and to look for new
ways to enhance the services we provide to our clients," Tuchman
said.
To commemorate its anniversary, TeleTech has launched the TeleTech
Foundation, a 501(c)(3) organization formed to help improve the
well-being of TeleTech's local neighborhoods and support important
causes worldwide. The company has been a strong corporate citizen
throughout its 25-year history and continues to demonstrate its
commitment to charitable giving with the creation of this new
foundation.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global
providers of business process outsourcing solutions. We have a
25-year history of designing, implementing, and managing critical
business processes for Global 1000 companies to help them improve
their customers' experience, expand their strategic capabilities, and
increase their operating efficiencies. By delivering a high-quality
customer experience through the effective integration of
customer-facing front-office processes with internal back-office
processes, we enable our clients to better serve, grow, and retain
their customer base. We use Six Sigma-based quality methods
continually to design, implement, and enhance the business processes
we deliver to our clients and we also apply this methodology to our
own internal operations. We have developed deep domain expertise and
support approximately 300 business process outsourcing programs
serving approximately 135 global clients in the automotive,
communications, financial services, government, healthcare, retail,
technology and travel and leisure industries. Our integrated global
solutions are provided by 50,000 employees utilizing 34,000
workstations across 88 delivery centers in 18 countries.
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements
that involve risks and uncertainties. The projections and statements
contained in these forward-looking statements involve known and
unknown risks, uncertainties and other factors that may cause our
actual results, performance, or achievements to be materially
different from any future results, performance, or achievements
expressed or implied by the forward-looking statements. All
statements not based on historical fact are forward-looking
statements that involve substantial risks and uncertainties. In
accordance with the Private Securities Litigation Reform Act of 1995,
following are important factors that could cause our actual results
to differ materially from those expressed or implied by such
forward-looking statements, including but not limited to the
following: our belief that we are continuing to see strong demand for
our services and that sales cycles are shortening; the ability to
close and ramp new business opportunities that are currently being
pursued or that are in the final stages with existing and/or
potential clients in order to achieve our Business Outlook; estimated
revenue from new, renewed, and expanded client business as volumes
may not materialize as forecasted or be sufficient to achieve our
Business Outlook; the possibility of lower revenue or price pressure
from our clients experiencing a business downturn or merger in their
business; greater than anticipated competition in the BPO and
customer management market, causing adverse pricing and more
stringent contractual terms; risks associated with losing or not
renewing client relationships, particularly large client agreements,
or early termination of a client agreement; the risk of losing
clients due to consolidation in the industries we serve; consumers'
concerns or adverse publicity regarding our clients' products; our
ability to execute our growth plans, including sales of new services;
our ability to achieve our year-end 2007 and 2008 financial goals,
including those set forth in our Business Outlook; risks associated
with attracting and retaining cost-effective labor at our delivery
centers; the possibility of additional asset impairments and
restructuring charges; risks associated with changes in foreign
currency exchange rates; our ability to find cost effective delivery
locations, obtain favorable lease terms, and build or retrofit
facilities in a timely and economic manner; risks associated with
business interruption due to weather, pandemic or terrorist-related
events; economic or political changes affecting the countries in
which we operate; achieving continued profit improvement in our
International BPO operations; changes in accounting policies and
practices promulgated by standard setting bodies; and new legislation
or government regulation that impacts the BPO and customer management
industry.
Please refer to the Company's filings with the Securities and
Exchange Commission, including the Company's Quarterly Report on Form
10-Q for the quarter ended June 30, 2007, the Registration Statement
on Form S-3 filed on March 19, 2007 and the Annual Report on Form
10-K for the year ended December 31, 2006, for a detailed discussion
of factors discussed above and other important factors that may
impact the Company's business, results of operations, financial
condition, and cash flows. The Company assumes no obligation to
update its forward-looking statements to reflect actual results or
changes in factors affecting such forward-looking statements.
Investor Contacts:
Karen Breen
Investor Relations
303-397-8592
Jennifer Martin
Investor Relations
303-397-8634
Media Contact:
KC Higgins
Media Relations
303-434-8163
