TeleTech(R) OnDemand(TM) Advanced Desktop Tools Deployed for Marketing
Representatives
ENGLEWOOD, Colo., Feb. 28 /PRNewswire-FirstCall/ -- TeleTech Holdings,
Inc. (Nasdaq: TTEC), a leading global business process outsourcing (BPO)
provider of customer management and transaction-based processing solutions,
today announced that a Fortune 20 company in the financial services industry
has chosen TeleTech to provide strategic marketing services for its credit
card customers through 2009.
Under the multiyear agreement, TeleTech will offer inbound and outbound
marketing support as part of a strategic partnership to drive growth in the
client's credit card revenue services division and to further enhance customer
retention and loyalty. Services will include support of privacy, fraud
protection, and debt consolidation offerings and will be delivered using
standard practices across multiple sites, increasing efficiency, volume, and
service consistency.
"We were selected as a strategic partner by this leading financial
services firm because of our understanding of their business objectives and
our ability to develop and execute solutions that could address their goals,"
said Ken Tuchman, chairman and chief executive officer at TeleTech. "We look
forward to impacting our client's growth opportunities, operational
efficiencies, and their customers' experience as well as supporting a marquee
brand with a legacy of world-class marketing."
The client chose the TeleTech(R) OnDemand(TM) hosted contact center
solution to provide innovative technologies, from the unified agent desktop to
quality and performance management. The advanced desktop improves the
client's sales conversion rates using a sophisticated scripting tool, which
adapts dynamically to customer interactions and identifies real-time
opportunities to up-sell. TeleTech's agent performance and quality assurance
tools deliver on-the-spot recognition and coaching back to the agents,
improving delivery and enabling proactive alignment to the client's strategic
business goals.
TeleTech, a leader in serving the financial services industry, brings
together advanced technologies and human capital to deliver superior return on
investment to clients through high value innovative solutions. TeleTech
assists clients in becoming agile by transforming their infrastructure and
business processes to optimize existing assets, control costs, and produce new
revenue streams. In addition to financial services clients, TeleTech provides
inventive solutions and results across five other industries.
About TeleTech:
TeleTech is a leading global business process outsourcing (BPO) company
that provides a full range of front-to-back office outsourced solutions
including customer management, transaction-based processing, and database
marketing services. TeleTech's comprehensive solutions include fully managed,
OnDemand services including infrastructure, software, and business
intelligence. TeleTech's ability to deliver innovative solutions globally
over a centralized and standardized delivery platform ensures a high quality,
consistent customer experience enabling clients to increase revenue, improve
profitability, and develop stronger customer relationships around the world.
TeleTech is a valued partner for clients that include Global 1000 businesses
and governments. Approximately 60 percent of TeleTech's revenue is generated
internationally with services offered in 150 languages from nearly every
continent on the globe. For additional information, visit www.TeleTech.com.
Forward-Looking Statements:
This press release may contain certain forward-looking statements relating
to future results. The Private Securities Litigation Reform Act of 1995
provides a safe harbor for forward-looking statements. These forward-looking
statements are subject to risks and uncertainties that may cause TeleTech's
and its subsidiaries' actual results to differ materially from those expressed
or implied by such forward-looking statements, including but not limited to
the following: the Company's belief that it's continuing to see strong demand
for its services; estimated revenue from new, renewed and expanded client
business; the belief that the prospects for new business remain strong;
achieving the Company's expected profit improvement in its International
operations; the ability to close and ramp new business opportunities that are
currently being pursued with existing clients and potential clients; the
ability for the Company to execute its growth plans, including sales of new
products (such as TeleTech On Demand(TM) and TeleTech In Culture(TM)); to
increase profitability via the globalization of its North American best
operating practices; to achieve its year-end 2006 and 2007 financial goals and
targeted cost reductions; the possibility of the Company's Database Marketing
and Consulting segment not increasing revenue, lowering costs, or returning to
historic levels of profitability; the possibility of lower revenue or price
pressure from the Company's clients experiencing a downturn or merger in their
business; greater than anticipated competition in the BPO and customer
management market, causing adverse pricing and more stringent contractual
terms; risks associated with losing or not renewing client relationships,
particularly large client agreements, or early termination of a client
agreement; the risk of losing clients due to consolidation in the industries
we serve; consumers' concerns or adverse publicity regarding the products of
the Company's clients; higher than anticipated start-up costs or lead times
associated with new ventures or business in new markets; execution risks
associated with performance-based pricing metrics in certain client
agreements; the Company's ability to find cost effective locations, obtain
favorable lease terms, and build or retrofit facilities in a timely and
economic manner; risks associated with business interruption due to weather or
terrorist-related events; risks associated with attracting and retaining
cost-effective labor at the Company's customer management centers; the
possibility of additional asset impairments and restructuring charges; risks
associated with changes in foreign currency exchange rates; economic or
political changes affecting the countries in which the Company operates;
changes in accounting policies and practices promulgated by standard setting
bodies; and, new legislation or government regulation that impacts the BPO and
customer management industry. Please refer to the Company's filings with the
Securities and Exchange Commission, including the Company's Annual Report on
Form 10-K for the year ended December 31, 2004 and Quarterly Report on Form
10-Q for the three months ended September 30, 2005, for a detailed discussion
of factors discussed above and other important factors that may impact the
Company's business, results of operations, financial condition, and cash
flows. The Company assumes no obligation to update its forward-looking
statements to reflect actual results or changes in factors affecting such
forward-looking statements.
CONTACT: Investors, Karen Breen, Investor Relations, +1-303-397-8592,
or
Media, KC Higgins, Public Relations, +1-303-397-8325, both of TeleTech Holdings, Inc./
