EMPOWER Offers Real-Time Analytic Capabilities to Boost Employee Performance and RetentionENGLEWOOD, Colo., Aug 17, 2006 /PRNewswire-FirstCall via COMTEX News Network/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), a leading global business process outsourcing (BPO) provider,
today announced that it is ranked in the top 100 on the InformationWeek 500
list. TeleTech's exact rank will be revealed at the InformationWeek 500
Conference in Rancho Mirage, California, the week of September 10.
For the past 18 years, InformationWeek has identified and honored the
nation's most innovative users of information technology with its annual
listing. The list is unique among corporate rankings because it spotlights
the power of innovation in information technology, rather than simply
identifying the biggest IT spenders.
"The InformationWeek 500 honors today's leading companies who set the
benchmark for business technology strategies and projects," said
InformationWeek publishing director, Fritz Nelson. "The companies on our list
are some of the most innovative users of technology."
"Being selected to the InformationWeek 500 list for 2006 is a tremendous
achievement that speaks to TeleTech's position as one of the industry's
leading innovators," said Kamalesh Dwivedi, chief information officer of
TeleTech. "TeleTech's transformational IT approach helps companies maximize
business results by driving down operational costs and eliminating
administrative activities."
TeleTech developed a robust performance management and incentive program
that aligns performance and compensation with key client metrics. Ownership
of performance now rests directly with the workforce, allowing teams to view
their performance and compensation in real-time while simultaneously achieving
the client's business and revenue goals.
To support the initiative, TeleTech's IT team built EMPOWER, a
sophisticated application deployed on all worldwide desktops. EMPOWER
integrates data from more than 10 operational systems and provides real-time
analytic capabilities summarized by any data element. More than 75 percent of
TeleTech's 41,000 employees have been converted to EMPOWER to date. Results
include increased quality and service ratings, which link directly to
increased revenue for TeleTech and its clients, as well as a reduction of
attrition up to 40%.
Additional details on the InformationWeek 500 can be found at
www.informationweek.com/iw500/. For more about the InformationWeek 500
Conference featuring keynote speaker, Tom Peters, visit
www.informationweekconference.com.
ABOUT TELETECH
TeleTech is a leading global business process outsourcing (BPO) company
that provides a full range of front-to-back office outsourced solutions
including e-commerce, professional sales, customer management,
transaction-based processing, and database marketing services. TeleTech's
comprehensive solutions include fully managed, OnDemand services including
infrastructure, software, and business intelligence. TeleTech's ability to
deliver innovative solutions globally over a centralized and standardized
delivery platform ensures a high quality, consistent customer experience
enabling clients to increase revenue, improve profitability, and develop
stronger customer relationships around the world. TeleTech is a valued
partner for clients that include Global 1000 businesses and governments.
Approximately 60 percent of TeleTech's revenue is generated internationally
with services offered from nearly every continent on the globe. For
additional information, visit www.teletech.com.
ABOUT INFORMATIONWEEK
InformationWeek sets the agenda for business technology executives,
covering the full range of information access points IT decision-makers use
today. A trusted, authoritative source and information filter,
InformationWeek helps community members understand and focus on what's
important up-to-the-minute -- in print, online, through independent research
and at live, peer-to-peer events. Through its cross-media platform,
InformationWeek delivers content to complement the print publication to its
community of business technology leaders when and how they want it, 24/7. The
InformationWeek community includes an audience of 2.5 million CIOs, IT
executives and business managers who cut across industries, job titles,
company sizes and global borders.
InformationWeek is consistently recognized for its commitment to
excellence and thought leadership by the IT community, receiving many of the
industry's top media accolades, including several awards from the American
Society of Business Publication Editors (ASBPE).
FORWARD-LOOKING STATEMENTS
This press release may contain certain forward-looking statements that
involve risks and uncertainties. The projections and statements contained in
these forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause our actual results, performance,
or achievements to be materially different from any future results,
performance, or achievements expressed or implied by the forward-looking
statements. All statements not based on historical fact are forward-looking
statements that involve substantial risks and uncertainties. In accordance
with the Private Securities Litigation Reform Act of 1995, following are
important factors that could cause our actual results to differ materially
from those expressed or implied by such forward-looking statements, including
but not limited to the following: our belief that we are continuing to see
strong demand for our services and that sales cycles are shortening; risks
associated with successfully integrating Direct Alliance Corporation ("DAC")
and achieving anticipated future revenue growth, profitability, and synergies;
estimated revenue from new, renewed, and expanded client business as volumes
may not materialize as forecasted or be sufficient to achieve our Business
Outlook; achieving expected profit improvement in our International Business
Process Outsourcing ("BPO") operations; the ability to close and ramp new
business opportunities that are currently being pursued or that are in the
final stages with existing clients and potential clients in order to achieve
our Business Outlook; our ability to execute our growth plans, including sales
of new products (such as TeleTech On Demand(TM)); our ability to achieve our
year-end 2006 and 2007 financial goals and targeted cost reductions set forth
in our Business Outlook; the possibility of our Database Marketing and
Consulting segment not increasing revenue, lowering costs, or returning to
profitability resulting in an impairment of its $13 million of Goodwill; the
possibility of lower revenue or price pressure from our clients experiencing a
business downturn or merger in their business; greater than anticipated
competition in the BPO and customer management market, causing adverse pricing
and more stringent contractual terms; risks associated with losing or not
renewing client relationships, particularly large client agreements, or early
termination of a client agreement; the risk of losing clients due to
consolidation in the industries we serve; consumers' concerns or adverse
publicity regarding our clients' products; our ability to find cost effective
locations, obtain favorable lease terms, and build or retrofit facilities in a
timely and economic manner; risks associated with business interruption due to
weather, pandemic or terrorist-related events; risks associated with
attracting and retaining cost-effective labor at our customer management
centers; the possibility of additional asset impairments and restructuring
charges; risks associated with changes in foreign currency exchange rates;
economic or political changes affecting the countries in which we operate;
changes in accounting policies and practices promulgated by standard setting
bodies; and new legislation or government regulation that impacts the BPO and
customer management industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Quarterly Report on Form 10-Q for the
quarter ended June 30, 2006, and the Annual Report on Form 10-K for the year
ended December 31, 2005, for a detailed discussion of factors discussed above
and other important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
Investor Relations
Karen Breen
+1-303-397-8592
Public Relations
KC Higgins
+1-303-397-8325
Both of TeleTech Holdings, Inc.
