List Recognizes TeleTech as Leader and Innovator
in the Business Process Outsourcing Field
DENVER, Feb. 17 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc.
(Nasdaq: TTEC), the leading global provider of customer management and
transaction-based business process outsourcing (BPO) services, today announced
it has been named as a Top 100 Global Outsourcer by the International
Association of Outsourcing Professionals (IOAP).
The Top 100 Global Outsourcers list will be published in the special
advertising feature in the April 3 issue of Fortune. The list will also be
available on the IAOP Web site, www.outsourcingprofessional.org, and announced
at the 2006 Outsourcing World Summit next week in Orlando.
According to Kenneth Tuchman, chairman and CEO of TeleTech, "TeleTech's
leadership in the business process outsourcing industry is being recognized
today. We are pleased to be named to such a prestigious list that honors the
best companies in the field. It is evident from the organizations selected
that the outsourcing industry will continue to lead the way in bringing
innovative solutions to companies focused on building customer loyalty and
driving sustainable revenue growth."
The Global Outsourcing 100 recognizes the world's top outsourcing service
providers and is based on applications received and evaluated by an
independent judge's panel. According to Michael F. Corbett, executive
director of the IAOP, "Selection to 'The Global Outsourcing 100' was based on
a rigorous application process regarding the critical factors for long-term
outsourcing success. As the global standard and advocate for the outsourcing
profession, IAOP is pleased to be able to recognize the industry's leading
providers with this prestigious award."
About IAOP
The International Association of Outsourcing Professionals (IAOP) is the
global, standard-setting advocate for the outsourcing profession. IAOP's
global membership encompasses almost 200 around the world representing almost
every industry segment and functional activity. In total, more individuals
working in the field of outsourcing are members or subscribers. For more
information, www.outsourcingprofessional.org.
About The Global Outsourcing 100
The International Association of Outsourcing Professionals (IAOP) produces
The Global Outsourcing 100 List. This list, which is devoted to today's
leaders and tomorrow's rising stars, will be published in the April 3 issue of
Fortune. Because of the rigorous application and judging process Outsourcing
100 defines the standard for excellence in outsourcing service delivery.
About TeleTech:
TeleTech is a leading global business process outsourcing (BPO) company
that provides a full range of front-to-back office outsourced solutions
including customer management, transaction-based processing, and database
marketing services. TeleTech's comprehensive solutions include fully managed,
on demand services including infrastructure, software, and business
intelligence. TeleTech's ability to deliver innovative solutions over a
centralized and standardized global delivery platform ensures a high quality,
consistent customer experience enabling clients to increase revenue, improve
profitability, and develop stronger customer relationships around the world.
TeleTech is a valued partner for clients that include Global 1000 businesses
and governments and its services are offered in 150 languages from nearly
every continent on the globe. For additional information, visit
www.TeleTech.com.
Forward-Looking Statements:
This press release may contain certain forward-looking statements relating
to future results. The Private Securities Litigation Reform Act of 1995
provides a safe harbor for forward-looking statements. These forward-looking
statements are subject to risks and uncertainties that may cause TeleTech's
and its subsidiaries' actual results to differ materially from those expressed
or implied by such forward-looking statements, including but not limited to
the following: the Company's estimates and or beliefs regarding certain fourth
quarter 2005 and 2006 financial results; estimated revenue from new, renewed
or expanded client business; achieving the Company's expected profit
improvement in its International operations; the ability to close, ramp and/or
grow new business opportunities within its Embedded Client Base, with New
Client Logo agreements or with potential clients; the ability for the Company
to execute its growth plans, including sales of new products (such as TeleTech
On Demand(TM) and TeleTech In Culture(TM)); to increase profitability via the
globalization of its North American best operating practices; to achieve its
year-end 2007 financial goals and targeted cost reductions; the possibility of
the Company's Database Marketing and Consulting not returning to historic
levels of profitability; the possibility of lower revenue or price pressure
from clients experiencing a downturn or merger in their business; greater than
anticipated competition in the customer care market, causing adverse pricing
and more stringent contractual terms; risks associated with losing or not
renewing client relationships, particularly large client agreements, or early
termination of a client agreement; the risk of losing clients due to
consolidation in the industries the Company serves; consumers' concerns or
adverse publicity regarding the products of the Company's clients; higher than
anticipated start-up costs or lead times associated with new ventures or
business in new markets; execution risks associated with performance-based
pricing metrics in certain client agreements; the Company's ability to find
cost effective locations, obtain favorable lease terms, and build or retrofit
facilities in a timely and economic manner; risks associated with business
interruption due to weather or terrorist-related events; risks associated with
attracting and retaining cost-effective labor at the Company's customer
management centers; the possibility of additional asset impairments and
restructuring charges; risks associated with changes in foreign currency
exchange rates; economic or political changes affecting the countries in which
the Company operates; changes in accounting policies and practices promulgated
by standard setting bodies; and, new legislation or government regulation that
impacts the customer care industry.
Please refer to the Company's filings with the Securities and Exchange
Commission, including the Company's Annual Report on Form 10-K for the year
ended December 31, 2004 and Quarterly Report on Form 10-Q for the three months
ended September 30, 2005, for a detailed discussion of factors discussed above
and other important factors that may impact the Company's business, results of
operations, financial condition, and cash flows. The Company assumes no
obligation to update its forward-looking statements to reflect actual results
or changes in factors affecting such forward-looking statements.
CONTACT:
KC Higgins
Public Relations
TeleTech Holdings, Inc.
+1-303-397-8325
kchiggins@teletech.com
Jennifer Jansky
GroundFloor
Media
+1-303-722-9552
jjansky@groundfloormedia.com
For TeleTech Holdings,
Inc.
