TeleTech Launches @Home Solution

ENGLEWOOD, Colo., Oct 17, 2006 /PRNewswire-FirstCall via COMTEX News Network/ -- TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global business process outsourcing (BPO) provider, today announced the launch of its TeleTech@Home dispersed workforce solution, presently ramping with several Fortune 500 clients and expected to grow to 15% of TeleTech's current North American agent population by year-end 2007.

Stephen Loynd, program manager at IDC Research, estimates that more than 100,000 work-at-home agents presently work in the U.S. and that number is expected to soar to more than 300,000 by 2010. TeleTech@Home has been created to help meet that demand. TeleTech@Home agents are company employees -- not independent contractors -- providing a strong cultural fit, seamless workforce control, and high levels of agent satisfaction.

TeleTech@Home represents the newest offering in an extended line of solutions developed by TeleTech that enables clients to serve consumers using the most efficient means available without sacrificing quality. TeleTech clients now benefit from blended lifecycle services from all possible geographies, whether onshore, near-shore, offshore, or at home. The solution taps into TeleTech's proven, highly scalable and centralized technical architecture. A unique delivery platform enables TeleTech@Home agents to access the same proprietary training, workflow, reporting, and quality tools as the company's 41,000 contact center agents. The platform also allows secure access, monitoring, and reporting for TeleTech's Global 1000 client base.

Features of the new offering include:

• Outstanding quality, low churn, high call resolution and superior sales and customer care performance
• Greater flexibility and scalability through the benefit of dispersed geography and proven processes
• Ability to reach a new and talented agent pool that includes licensed and certified professionals in a variety of industries with multiple years of experience
• Access to a unique and flexible agent population that includes stay-at- home parents, workers with physical challenges that make office commuting undesirable, rural workers, and workers in highly technical urban centers

"In an intensely competitive global marketplace, our clients must be able to offer service as a differentiator," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "TeleTech@Home allows clients to choose from multiple workforce options, thus enabling seamless, consistent local and global service delivery."

The TeleTech@Home solution will employ dispersed workers throughout North America first, with plans to expand globally during 2007.

ABOUT TELETECH

TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front-to-back office outsourced solutions including e-commerce, professional sales, customer management, transaction-based processing, and database marketing services. TeleTech's comprehensive solutions include fully managed, OnDemand services including infrastructure, software, and business intelligence. TeleTech's ability to deliver innovative solutions globally over a centralized and standardized delivery platform ensures a high quality, consistent customer experience enabling clients to increase revenue, improve profitability, and develop stronger customer relationships around the world. TeleTech is a valued partner for clients that include Global 1000 businesses and governments. Approximately 60 percent of TeleTech's revenue is generated internationally with services offered from nearly every continent on the globe. For additional information, visit www.teletech.com.

FORWARD-LOOKING STATEMENTS

This press release may contain certain forward-looking statements that involve risks and uncertainties. The projections and statements contained in these forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance, or achievements to be materially different from any future results, performance, or achievements expressed or implied by the forward-looking statements. All statements not based on historical fact are forward-looking statements that involve substantial risks and uncertainties. In accordance with the Private Securities Litigation Reform Act of 1995, following are important factors that could cause our actual results to differ materially from those expressed or implied by such forward-looking statements, including but not limited to the following: our belief that we are continuing to see strong demand for our services and that sales cycles are shortening; risks associated with successfully integrating Direct Alliance Corporation ("DAC") and achieving anticipated future revenue growth, profitability, and synergies; estimated revenue from new, renewed, and expanded client business as volumes may not materialize as forecasted or be sufficient to achieve our Business Outlook; achieving expected profit improvement in our International Business Process Outsourcing ("BPO") operations; the ability to close and ramp new business opportunities that are currently being pursued or that are in the final stages with existing clients and potential clients in order to achieve our Business Outlook; our ability to execute our growth plans, including sales of new products (such as TeleTech On Demand(TM); our ability to achieve our year-end 2006 and 2007 financial goals and targeted cost reductions set forth in our Business Outlook; the possibility of our Database Marketing and Consulting segment not increasing revenue, lowering costs, or returning to profitability resulting in an impairment of its $13 million of Goodwill; the possibility of lower revenue or price pressure from our clients experiencing a business downturn or merger in their business; greater than anticipated competition in the BPO and customer management market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing client relationships, particularly large client agreements, or early termination of a client agreement; the risk of losing clients due to consolidation in the industries we serve; consumers' concerns or adverse publicity regarding our clients' products; our ability to find cost effective locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with business interruption due to weather, pandemic or terrorist-related events; risks associated with attracting and retaining cost-effective labor at our customer management centers; the possibility of additional asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; economic or political changes affecting the countries in which we operate; changes in accounting policies and practices promulgated by standard setting bodies; and new legislation or government regulation that impacts the BPO and customer management industry.

Please refer to the Company's filings with the Securities and Exchange Commission, including the Company's Quarterly Report on Form 10-Q for the quarter ended June 30, 2006, and the Annual Report on Form 10-K for the year ended December 31, 2005, for a detailed discussion of factors discussed above and other important factors that may impact the Company's business, results of operations, financial condition, and cash flows. The Company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.

Investor Relations
Karen Breen
+1-303-397-8592

Media
KC Higgins
+1-303-434-8163
Both of TeleTech Holdings, Inc.